Experienced Consultant - Service Operations

Do you want to work on complex and pressing challenges—the kind that bring together curious, ambitious, and determined leaders who strive to become better every day?

If this sounds like you, you’ve come to the right place.

Blending strategic thinking with hands-on practicality, our teams of consultants and experts work to develop and implement operational strategies that solve our clients’ most pressing problems. You will help clients create and execute service strategies that lead to competitive advantages, improved customer experience, higher effectiveness and quality of work, and measurable bottom-line impact. The service areas you will work in range from end-customer services (e.g., call centers and field services) to internal back-office operations (e.g., in IT, HR, and Finance). In each of these areas, you will help our clients enhance their productivity and set them up for the future, which, in many cases, leads to the longer-term transformation of the operating model (including structures, processes, technology, and people).

You will play an active role in problem-solving for clients, including identifying issues, forming hypotheses, designing and conducting analyses, and synthesizing conclusions into recommendations. You will shape the clients’ digital agendas, create the next generation of operational models, and digitally transform end-to-end journeys using advanced analytics, robotics, and agile methodologies in service-oriented industries. Additionally, you will assist our client teams in developing strategies and technology roadmaps for implementing processes and operating systems that support applications connected to digital service operations.

You will also gain new skills and build on the strengths you bring to the firm. You will receive exceptional training, frequent coaching, and ongoing mentoring from colleagues and senior leaders on your teams. You will be based in our Amsterdam or Brussels office and will be part of our European Operations Practice.

Your application should be in English and include your CV and your transcripts (high school, university, etc.), indicating all relevant grades.

Your Growth

Driving lasting impact and building long-term capabilities with our clients is not easy work. You are the kind of person who thrives in a high performance/high reward culture – doing hard things, picking yourself up when you stumble, and having the resilience to try another way forward. In return for your drive, determination, and curiosity, we'll provide the resources, mentorship, and opportunities you need to become a stronger leader faster than you ever thought possible. Your colleagues—at all levels—will invest deeply in your development, just as much as they invest in delivering exceptional results for clients. Every day, you'll receive apprenticeship, coaching, and exposure that will accelerate your growth in ways you won’t find anywhere else.

When you join us, you will have:

• Continuous learning: Our learning and apprenticeship culture, backed by structured programs, is all about helping you grow while creating an environment where feedback is clear, actionable, and focused on your development. The real magic happens when you take the input from others to heart and embrace the fast-paced learning experience, owning your journey.
• A voice that matters: From day one, we value your ideas and contributions. You’ll make a tangible impact by offering innovative ideas and practical solutions, all while upholding our unwavering commitment to ethics and integrity. We not only encourage diverse perspectives, but they are critical in driving us toward the best possible outcomes.
• Global community: With colleagues across 65+ countries and over 100 different nationalities, our firm’s diversity fuels creativity and helps us come up with the best solutions for our clients. Plus, you’ll have the opportunity to learn from exceptional colleagues with diverse backgrounds and experiences.
• World-class benefits: On top of a competitive salary (based on your location, experience, and skills), we provide a comprehensive benefits package to enable holistic well-being for you and your family.

Your qualifications and skills

• A master’s degree and exceptional academic performance.
• Broad experience in modern technologies (digital solutions) and robotics, preferably in the banking, insurance, or software industry or from specialized consultancies (e.g., digital Service Operations, end-to-end process digitalization, lean/Six Sigma, and zero-based budgeting).
• A proven record of leadership in a work setting and/or through extracurricular activities.
• Mobility and enthusiasm for taking on European assignments during the work week.
• Exceptional analytical and quantitative problem-solving skills.
• Ability to communicate complex ideas effectively, both verbally and in writing, in English, and Dutch (Amsterdam) or Dutch/French (Brussels).

Please review the additional requirements regarding essential job functions of McKinsey colleagues. Our unwavering commitment to integrity drives everything we do, guiding us to always act in the best interests of our clients, our people, and the communities we serve.

Industries: Financial Services

Capabilities: Operations