Quality Innovation Coordinator

The Ice Cream division at Unilever is preparing to stand on its own, aiming to become an independent, EUR 8.3 billion publicly listed company by the end of 2025. We’re on a mission to create the ultimate snacking company. A place where growth, innovation, founder and ownership mentality, and performance are cultivated and rewarded. And where we craft extraordinary ice cream experiences - transforming ordinary moments into lasting memories. Because we know, life tastes better with ice cream.

About The Magnum Ice Cream Company

The Magnum Ice Cream Company is all about growth. Growing our business. Growing our customers’ businesses. Growing our people’s careers. Growth begins with empowerment. So we free our people to be innovative, responsible entrepreneurs, driven and equipped to give our consumers more amazing products and unforgettable moments – and having fun doing it.

With 19,000 expert ice cream colleagues and iconic brands like Wall’s, Cornetto and Ben & Jerry’s, loved in 76 countries, we are the world’s largest Ice Cream company leading the industry. We have been taking pleasure seriously for more than 100 years, serving happiness with every lick or scoop of ice cream for generations.

We are investing to unlock the full growth potential of The Magnum Ice Cream Company as a standalone entity, once we separate from Unilever, which is planned to happen before the end of 2025.

We dream big but keep things simple to act fast.

If you want to grow with us, make an impact, and shape the future of Ice Cream, this is the place for you!

Job Purpose

Quality is a key driver of competitive advantage in the Ice Cream business. The Quality Innovation Coordinator plays a crucial role in embedding a strong culture of quality within the business unit, ensuring every product delivers the best experience and delights our consumers.

This role focuses on developing, implementing, and managing quality improvements in disruptive and critical innovation projects. You will collaborate with cross-functional teams to identify opportunities in quality compliance, analyze quality metrics to identify trends and stay updated on industry best practices and emerging technologies. Providing training and support to R&D and Brand teams, ensuring alignment on quality innovation initiatives, and preparing reports on progress and outcomes. Additionally, you will foster a culture of continuous improvement and ensure projects comply with relevant regulations and food safety requirements.

Key Responsibilities

• Develop, implement, and manage quality improvements in disruptive and critical innovation projects.
• Collaborate with cross-functional teams to identify opportunities in quality compliance (food safety and product quality).
• Analyze quality metrics and performance data to identify trends and areas for improvement.
• Stay updated on industry trends, best practices, and emerging technologies related to quality management and innovation.
• Provide training and support to R&D and Brand teams related to food safety and product quality.
• Work closely with internal stakeholders to ensure alignment on quality innovation initiatives.
• Prepare and present reports on the progress and outcomes of quality innovation to management and stakeholders (e.g., Right First Time Scorecard, PQS, PLE).
• Foster a culture of continuous improvement.
• Ensure projects comply with relevant regulations and food safety requirements.

What You Need to Succeed

Skills

• Auditing skills: a clear understanding and ability to assess and act upon product safety, quality, efficacy, and compliance risks.
• Proactive approach: Anticipating potential quality issues, implementing preventive measures, and continuously seeking opportunities for improvement.
• Analytical skills: utilize data analysis tools to monitor quality metrics, identify trends, and implement corrective actions to improve overall product quality.
• Problem-solving abilities: Resolving quality-related issues.

Experiences & Qualifications

• Strong knowledge of food safety regulations and standards: Ensuring compliance with regulations such as HACCP, FSSC22000, and local food labeling requirements.
• Proven experience in quality management within Food companies.
• At least 5 years of relevant experience in quality/factory/R&D.
• Experience in virtual teamwork.

Leadership

• You are energized by delivering fantastic results. You are an example to others – both your results and your resilience. You are constantly on the lookout for better ways to do things, engaging and collaborating with others along the way.
• As an individual you are the one responsible for your own wellbeing and delivering high standards of work. You must also focus on the Consumer and what they need. You are humble and have your head up, looking around to interpret evidence and data smartly, spot issues and opportunities to make things better.

Critical SOL (Standards of Leadership) Behaviors

• PASSION FOR HIGH PERFORMANCE: Takes personal responsibility and accountability for execution and results. Has an owner’s mindset, using data and insight to make decisions.
• PERSONAL MASTERY: Sets high standards for themselves. Actively builds own wellbeing and resilience.
• CONSUMER LOVE: Whatever their role, always looks for better ways to serve consumers. Invests time inside and outside to understand the needs of consumers.
• PURPOSE & SERVICE: Has humility, understanding that leadership is service to others, inside and outside Unilever.
• AGILITY: Explores the world around them, continually learning and developing their skills.