WO Internship International Customer Retention

At NN, we aspire to keep clients with us for the long run. This means that we actively run initiatives to increase customers’ loyalty, we offer them specific journeys tailored to their needs and we try to incentivize brokers and agents to also focus on retention, not only on acquiring new customers. We do this as a small central workstream, with dedicated retention champions in every country.

What you are going to do

• Analyze and map out the current remuneration schemes across the countries, in close collaboration with the local colleagues
• Suggest improvements on how to boost customer retention through realistic remuneration components, in close collaboration with the central customer retention workstream
• Explore additional, creative ways to incentivize our distribution channels to focus on customer loyalty
• Bring best practice sharing on retention to the next level by proposing and implementing improvement opportunities on the process

What we offer you

It is important to us that you continue to develop yourself. We give you the space and the confidence to grow in your career as well as a person. We help you with:

• Internship fee of € 650,- gross based on a 36-hour working week
• Plenty of training and learning opportunities in our Learning & Development Centre
• A large (international) network of colleagues who are keen to share their knowledge with you
• The autonomy to set out your own development path

Who you are

• You have an analytical mindset, you are good at crunching and interpreting numbers
• You love working with people from different backgrounds and different countries (you won’t actually need to travel there, but you will need an open mindset)
• You like to get to the bottom of a certain process, you’ll do what it takes to get the full picture
• You combine problem solving skills with some creativity

Who you will work with

You will mainly work with the central Customer Retention Workstream (Anna Frojimovics and Karolien Berger), and with the dedicated Retention Champions in each country of NN International.

You can reach out to Rowena Taal, Internship coordinator, via stagebureau@nn.nl.