Courier HR Process Specialist

About the role

As a Courier HR Process Specialist, you will play a key role in supporting, improving, and ensuring quality within key Courier HR processes. Alongside day-to-day support for business-as-usual (BAU) improvements, you’ll act as the process SME (Subject Matter Expert) for major initiatives that help us achieve our organizational objectives.

You’ll constantly look for opportunities to make processes more cost-effective and operationally efficient — without compromising on courier engagement or service levels. In this role, you’ll partner with internal and external stakeholders to develop, implement, and optimize HR operations processes. You’ll act as the Single Point of Contact (SPOC) for any issues or change requests related to HR operational changes, monitor process quality, perform root cause analyses, and implement effective controls to prevent future errors.

Can you deliver…?

We are looking for someone with:

• Strong understanding of process management and continuous improvement within HR processes
• Proven ability to develop clear, simple, and comprehensive SOPs
• Excellent stakeholder management skills, with experience working across diverse groups
• Ability to identify automation opportunities and support during development and implementation
• Strong process-thinking mindset and solid project management skills
• High attention to detail and ability to produce content that is easy for others to understand

What makes you the perfect fit

Beyond your professional experience, we value personal traits such as:

• Structured and organized approach
• Reliability and ability to meet deadlines
• Flexibility and hands-on mindset
• Communicative and collaborative attitude
• Desire to grow and entrepreneurial spirit
• Independence and ownership

Your background

• Minimum 3–5 years of experience in continuous improvement or operations within multinational corporations
• Experience in HR, logistics, or process optimization is a plus

Our offer

• An impactful and varied role at the heart of a growing international business
• Being part of a dynamic, fast-growing e-commerce company with flat hierarchies
• Opportunity to learn new concepts and apply them in a supportive environment
• 26 days of holiday per year
• Contribution to travel costs and lunch ordering budget
• Great company-wide events and international collaboration opportunities