ServiceNow Developer

ServiceNow Developer Opportunity at CGI

Position Description:

A skilled and experienced ServiceNow Developer to design, implement, and optimize solutions across multiple ServiceNow modules, including IT Service Management (ITSM), IT Operations Management (ITOM), Human Resources Service Delivery (HRSD), Governance, Risk, and Compliance (GRC), Configuration Management Database (CMDB), Software Asset Management (SAM), Hardware Asset Management (HAM), Generative AI (Gen AI), and system integrations. This role requires a deep understanding of ServiceNow capabilities, best practices, and customization to align with business requirements and drive digital transformation. Knowledge on Nuvolo.

Looking for an experienced ServiceNow Developer with a strong focus on Service Portal development and hands-on experience across key ServiceNow modules such as ITSM, ITOM, and Integrations. Exposure to ITAM will be an added advantage. The ideal candidate should be able to design, configure, and customize ServiceNow solutions that enhance user experience, improve automation, and align with ITIL best practices.

Key Responsibilities:

• Design, develop, and customize ServiceNow Service Portal using AngularJS, HTML, CSS, JavaScript, and the ServiceNow Widget framework.
• Develop and maintain custom widgets, pages, and UI components for the Service Portal.
• Work with stakeholders to translate business requirements into functional ServiceNow solutions.
• Implement and support ITSM processes (Incident, Problem, Change, Request, CMDB, Knowledge, etc.).
• Collaborate with ITOM teams on Discovery, Event Management, and Integrations using REST/SOAP APIs and MID Servers.
• Develop and maintain integrations between ServiceNow and external systems.
• Participate in requirement analysis, solution design, and technical documentation.
• Ensure platform stability, performance, and adherence to governance and best practices.
• Troubleshoot issues, perform root cause analysis, and implement permanent fixes.
• Support ITAM modules (Hardware, Software, and CMDB relationships) as needed.
• Stay updated on new ServiceNow releases and recommend enhancements to leverage new capabilities.

Additional Requirements:

• Experience in ServiceNow customizations, workflow automation, and performance optimization.
• Familiarity with Agile methodologies and DevOps practices.
• Strong understanding of ITIL practices and frameworks, particularly for ITSM and ITOM modules.
• Prior experience working with Generative AI tools and technologies within ServiceNow is a plus.

Skills:

• English
• ServiceNow Core System
• ServiceNow implementation
• ServiceNow

What you can expect from us:

Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

Come join our team—one of the largest IT and business consulting services firms in the world.