Working Student – Operations Specialist

Build with us

Businesses deserve better from finance. Less friction, more freedom. Since 2004, Mollie has been on a mission to make payments and money management effortless for every business in Europe.

Today, more than 250,000 companies trust our all-in-one platform to get paid, manage money and grow on their terms. Simple, scalable and built with real businesses in mind.

We're one of Europe's fastest-growing fintechs, with 900+ Mollies across 12+ locations. Our people make this growth possible. We move fast, build with purpose and care deeply about our customers. Whether you're solving problems, building market-leading products or exploring how AI can make work smarter, you'll have the freedom to create and the trust to deliver.

If you're ready to grow, shape the future of fintech and join an ambitious, high-performing team, this is the place for you.

Your impact

You'll be a key part of the team scaling our newest product: In-Person Payments (IPP). This role directly impacts the customer experience by ensuring every business gets its payment terminal activated accurately and on time, making their transition to Mollie seamless.

As a Working Student - Operations Specialist, you own the operational execution of our hardware logistics and fulfilment. You will be the point person for tracking SLAs, resolving issues, and bringing structure to the operational flow of a rapidly growing, physical-world product line. Your focus on process and detail will directly contribute to Mollie's mission to eliminate friction and enable growth for thousands of businesses.

This is a dynamic opportunity to gain real-world experience in fintech operations and potentially evolve into a full-time Product Delivery or Operations role in the future.

What you'll ship

• Oversee daily POS fulfilment, ensuring the accurate and timely delivery and activation of payment terminals for our merchants.

• Monitor and drive resolution of SLAs across fulfilment, activation, and support queues, proactively flagging risks to maintain operational efficiency.

• Coordinate logistics including tracking deliveries, managing delays, and processing returns (RMA), keeping all stakeholders informed.

• Handle complaints from internal and external customers, delivering a swift, service-first resolution every time.

• Investigate and track contact reasons related to hardware issues to identify trends and improve overall product delivery.

What you'll bring

• Currently enrolled in an HBO or University (bachelor’s or master’s) program in the Netherlands or recently graduated.

• Fluent in English (Dutch is a plus), with strong, clear communication skills and a dedicated customer service mindset.

• A reliable, organized, and detail-oriented self-starter who takes full ownership of tasks from issue to resolution.

• The ability to comfortably bring structure to ambiguity—you can untangle messy operational situations, prioritize clearly, and create simple, repeatable processes.

• Must reside in the Netherlands and have the legal right to work here.

• Schedule and commitment

• 20 hours per week

• 4 weekdays between 08:30–17:00 CET

• On-site in Amsterdam

• Flexibility around exam periods

Grow your way

At Mollie, growth is personal. We believe everyone should have the chance to develop their skills, explore new challenges and shape their career on their own terms.

You'll get regular feedback and performance reviews to support your development, with fair and transparent salary reviews along the way. Many Mollies move into new roles or take on new projects to stretch themselves, and we actively hire from within to help you take the next step.

No matter if you're aiming for promotion, exploring a different career path or building new skills, you'll be supported with the tools, trust and opportunities to grow your way.

Unlock your full potential and join us to eliminate financial bureaucracy

If you're excited by the idea of building what's next, for yourself and for thousands of businesses across Europe, we'd love to hear from you.

AI at Mollie

We believe in Always Be Shipping, and AI brings that philosophy to life across every team, every role, every day.

AI is core to how we build. It helps us move faster, simplify work and make smarter decisions, creating real impact for the businesses we serve. We're looking for people who are excited to use AI to shape the future of finance with us.

Benefits

• 20 days working from abroad: Enjoy the flexibility to work from abroad for 20 days a year (excluding high risk countries).

• Wellbeing Budget: Enjoy €60 per month net towards taking care of yourself.

• Lifestyle and Health Support: Reach out for coaching and support whenever you need it via OpenUp.

• 26 holiday days: Time to relax. Plus an extra 2 days off in between 27 and 31 December!

• Commute options: Receive an NS Business Card and participate in our bike lease plan.

• Birthday off: It’s your special day! Why spend it at the office?

• WFH Equipment Budget: One off budget of €400 for our new hires.

• Hybrid working: With WFH & Internet allowance at €60 a month.

• Discounted Lunch: Hot and cold meals plus snacks available each day for less than €4 and only pay when you use the service!

• Health Insurance: Insure with ONVZ or receive €125 net towards your own insurance.

• Annual Mollieverse event: All Mollies get together, connect and have fun.