Senior Tech Lead Consumer Interaction

Are you ready to make a real impact in an environment undergoing major transformation? Do you lead with vision, decisiveness, and courage—while keeping people at the heart of everything you do? Can you translate complex challenges into clear, actionable plans and connect people and ideas to drive meaningful change?

At Tech4Engineering, we’re on a mission to empower over 8,000 engineers worldwide by delivering integrated, high-quality IT services. We’re looking for a Senior Tech Lead who is a people-focused, customer-oriented collaborator—someone who inspires others, creates impact, and leads with integrity and drive. If you're ready to help shape the future of engineering at Rabobank, we’d love to hear from you.

This is what we offer you:

• Gross monthly salary between €6,475 and €9,250 (scale 11)
• Thirteenth month's salary and 8% holiday allowance
• 10% Employee Benefit Budget
• EUR 1,400 development budget per year
• Hybrid working: balance between home and office work (possible for most roles)
• A pension, for which you can set the maximum amount of your personal contribution

About Rabobank

Rabobank is a cooperative bank with the mission ‘Growing a better world together’. It serves over 7 million customers in 40 countries, focusing on financial innovation and optimal service. Rabobank is committed to strengthening communities and addressing major societal challenges, based on the belief that more can be achieved together than alone. The bank invests part of its profit in society and supports various social initiatives. To continue fulfilling its mission, Rabobank has developed an ambitious strategic plan centered on digitization and data, driving changes in products, services, processes, and IT. To realize its core task, Rabobank has drawn up an ambitious plan in which creating an optimal Engineering Journey is a key pillar. Significant changes are needed in how engineers are supported from ideas to working solutions. Communication between applications is a crucial part of this.

Tech4Engineering Consumer Interaction

As part of Tribe Tech4Engineering, you’ll join one of eight closely connected areas that operate as a unified team. Our mission is to deliver managed, standardized, and high-quality services that enable engineers to focus on what matters most: delivering business value. To achieve this, we are transforming our processes, technologies, and services. Guided by the principles of Simplify at Scale (S@S Spotify model), Tech4Engineering is evolving into a tribe where business and IT collaborate within a shared governance model.

Within this structure, the Consumer Interaction area plays a pivotal role in the engineering journey. The area focuses on simplifying work item management, delivering transparent and actionable interactions to support continuous improvement, and enabling strategic portfolio management. It also plays a key role in supporting service providers as they onboard their services into the Service Store and begin their journey toward becoming Managed Standardized Services (MSS). Through marketing and customer success initiatives, the team ensures that capabilities and services are easy to discover, request, and use effectively. By joining this area, you’ll help ensure that engineers and service providers are equipped with the right tools, insights, and support to start strong and deliver value from day one.

Role

Our mission is to create happy engineers by simplifying life through accessible and intuitive services. You will continuously innovate, automate, and improve wherever possible. By learning from recurring questions and incidents, you will foster a culture of proactiveness, ownership, and entrepreneurship. Ultimately, you will strive to bridge the gap between what is available and what is needed to fully enable engineers within Rabobank.

We aim to provide compliant, standardized, and user-friendly 24x7 services for our consumers by transforming existing tools into scalable services and developing innovative smart solutions. In this context, aspects such as performance and compliance within the framework of standards, information security, and risk are important. You will empower squads by implementing and evolving the DevOps and S@S ways of working. In this role, you will coach, guide, and support squads, while also being HR-responsible for Scrum Masters, Solution Architects, Business Analysts, and DevOps Engineers. You continuously interact with your environment to ensure the right services are provided. In collaboration with the Area Lead and Business Architect, you ensure prioritization, roadmap delivery, and optimal contribution to Rabobank’s strategic goals. Within the area triangle, you serve as the main IT delivery expert.

• Define and execute the IT delivery strategy for the Consumer Interaction area. Co-create and implement a compelling IT vision for the Tech4Engineering domain in close collaboration with the Consumer Interaction triangle.
• Navigate complex stakeholder landscapes, demonstrating strong political sensitivity and engagement across all levels.
• Enable service onboarding and standardization by guiding teams through the Nexa Service Store process, supporting the evolution of their offerings into MSS, and actively promoting MSS adoption across Rabobank.
• Drive operational transformation and innovation, improving work item management, team dashboards, and strategic portfolio oversight to boost delivery efficiency and insight.
• Advance the S@S/DevOps maturity, embedding it seamlessly into daily operations and aligning it with work item management to foster continuous improvement and engineering excellence.
• Standy by manager once per quarter to support business continuity and 24x7 service delivery.
• Proactively manage IT risks, uphold security standards, and maintain demonstrable control within the IT framework.
• Oversee budgets and optimize service deployment and maintenance efficiency.
• Create balanced onshore and offshore teams and manage vendors and partners, including contract negotiations, joint development efforts, and site visits.
• Serve as hierarchical manager for approximately 6 squads, totaling around 40 colleagues, fostering skill development and craftsmanship.
• Lead the transition to empowered, high-performing teams with strong technical and soft skill capabilities by continuous upskilling, reskilling, and a commitment to excellence and learning.

Qualifications

As a Senior Tech Lead within Tech4Engineering, you play a strategic and operational leadership role. You are a member of the Management Team (MT) of Tech4Engineering, where you help shape and further develop the IT strategy. You bring strong technical expertise in software development, security, and performance, and are well-versed in agile methodologies. You understand the risk and compliance requirements of a bank and have a broad interest in IT trends. You are a self-starter with intrinsic motivation and a strong sense of ownership. You have experience in hiring the right engineers and working directly with squads to deliver solutions that make a positive impact for Rabobank’s customers.

• Academic working and thinking level.
• At least 10 years of experience in similar roles within complex IT environments.
• Entrepreneurial mindset with the ability to weigh interests and risks alongside the business, bring sharpness to discussions, and constructively challenge colleagues.
• Strong influencing skills at the highest level, with a focus on broad stakeholder management, people development, and behavioral change.
• Analytical and innovative thinking within defined standards, policies, and objectives, contributing to the strategic vision and IT roadmap of both the tribe and the area.
• Comfortable managing a span of control of approximately 50 employees.
• Proven success in guiding DevOps teams through transitions toward autonomy and high performance.
• Experience with DevOps teams and scaled Agile, preferably in a triangle setup at the Area level with Business, Architecture, and IT (e.g., Spotify Simplify @ Scale).
• Demonstrated experience with offshore and nearshore development.
• Knowledge of and experience with design and planning support, work item management, team performance insights, strategic portfolio management, service onboarding and standardization (MSS), and marketing and customer success enablement.
• Knowledge of the latest customer, market, and high-tech developments.
• Strong affinity with and passion for software development and operations.
• Proficiency in both Dutch and English at a business level, written and spoken.
• Experience in the financial sector or other regulated industries is considered a plus.

Competencies

As a Senior Tech Lead, you know how varied and challenging this role can be. That’s why we place high value on the following competencies:

• A people-oriented coaching manager who supports and develops others.
• An inspiring leader who communicates clearly and compellingly.
• Demonstrates drive, decisiveness, and a strong commitment to delivering promises.
• Quickly creates an overview and insight for self, colleagues, and stakeholders.
• Handles unexpected setbacks, incidents, or disruptions with resilience and composure.
• Breaks down complex issues in challenging environments and makes them manageable.
• Thinks conceptually and translates ideas into practical, effective solutions.
• Organizes the right knowledge and skills to make informed decisions and take action.
• Eager to learn, with a proven ability to grow quickly and adapt.
• A collaborative team player with a strong customer-focused mindset.

To be considered for this position, you must be located in the Netherlands and have the legal right to work in the Netherlands. We are unable to consider candidates requiring relocation from another country.