Technical Specialist - Center of Excellence Services

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Join Wolters Kluwer and be part of a dynamic global technology company that makes a difference every day. We’re innovators with impact. We provide expert software and information solutions that the world’s leading professionals rely on, in the moments that matter most. You’ll be supported by collaborative colleagues who share a purpose. We are 21,000 people unique in our dreams, life stories, abilities, and passions who come together every day with one ambition: to make a difference. We do our best work together, connecting to create new innovations with impact.

Technical Specialist – Center of Excellence Services for Legisway

As a Technical Specialist in the Center of Excellence Services for Legisway, you will contribute significantly to our Technology Implementation Consulting team by providing expert-level technical support to our implementation consultants and play a critical role in ensuring the technical robustness of Legisway implementations.

Responsibilities:

• Provide technical assistance to consultants, especially on complex topics like APIs and data migration.
• Actively participate in the LS3 & LF ticket queues to prioritize and analyze bug tickets and product feedback.
• Execute UAT for new features and releases from a technical services standpoint.
• Contribute to the Services Efficiency Roadmap and advise on technical aspects of product improvements.
• Support onboarding and training of new consultants with a focus on technical skills and certifications.
• Collaborate with Product and Development teams to filter and prioritize technical feedback.

Skills required:

• Deep technical knowledge of Legisway (Enterprise, Essentials and Core/Advanced/Expert) or a comparable tool and/or of APIs and integrations and/or data migration.
• Experience in technical consulting or support roles.
• Strong problem-solving and analytical skills.
• Ability to translate technical insights into actionable service improvements.
• Effective communicator and team collaborator.
• Visionary can-do mentality, if something is not possible right now, let's see how we can make it possible in the future.
• Fluent in English, with strong fluency in French and/or German preferred.

Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.

You’ll make a real difference in the lives of millions of people. Together with our customers, we help to advance sustainability, health, justice, prosperity, and commerce around the world. You can thrive at Wolters Kluwer, where diversity is core to our collective strength and high performance. Be your unique self, share your creative ideas, do your best work, and take time to grow in our caring and inclusive culture where you can belong.