Senior Business Operations Associate - ELT Ops, FinTech

Discover Opportunities as a Senior Business Operations Associate in FinTech at Booking.com

About us

At Booking.com, data drives our decisions. Technology is at our core. And innovation is everywhere. Through our products, partners and people, we empower everyone to experience the world.

Our FinTech business unit – with teams in Amsterdam, Bangalore, London and Shanghai – develops new products and drives innovation to help us continue removing financial friction from the travel process. This makes buying and selling travel-related products and services simpler for both travelers and partners.

Role Description

The Senior Business Operations Associate helps to implement processes and structure to ensure goal achievement and to help the Fintech Products department run more smoothly. You will support the execution of the day-to-day operations of the department to ensure that it runs effectively and efficiently.

In this role, you will partner with different teams within Fintech Products to ensure the right tracking of key initiatives, deliverables, and KPIs between the assigned departments. You will focus on improving governance, stakeholder management, consistent and centralized communication, support prioritization, reporting of progress, and enhancing visibility across teams.

The Senior Business Operations Associate will act as a support for the yearly and quarterly planning activities, as well as for the execution of the planned activities on a daily basis to ensure that everything runs efficiently and effectively. You will also be involved in the end-to-end activities of projects or change management initiatives.

Key Responsibilities and Duties

• Schedule, plan, and execute area-level events including (but not limited to) QBRs, All Hands, and Planning to align with broader business cadence.
• Manage the creation, organization, and sharing of materials related to area events, including presentations, memos, etc.
• Own and manage content gathering for area-level events.
• Work with Directors and Senior Managers to source content, help apply formatting where needed, and create cohesive presentations.
• Onsite hosting of events, including liaising with facilities/catering where necessary, ensuring proper setup of AV equipment, ensuring all videos or other materials are working, and acting as emcee for events to ensure flow and timing.
• Create timelines and communication plans for all events, including internal marketing to ensure people are well prepared, know the value of attending the meeting or event, and plan to attend in person where possible.
• Prepare and support communication between Directors and their broader organization by creating summaries of events, Directors' focus, and other important information, and developing internal communication cadence and strategy.

Qualifications and Requirements

• Strong verbal and written communication with crisp and business-oriented language; ability to tailor the language to a variety of audiences.
• Service excellence and customer-driven mindset.
• Excellent problem-solving and interpersonal skills.
• Effective presentation delivery.
• Strong sheets/Excel skills, with the ability to execute rapidly to build reports.
• Background in business operations and/or project management.
• Fluent in persuasion and always striving to achieve and surpass set objectives.
• Experience working with different stakeholders such as product, tech, operations, and others simultaneously, and being able to pivot to their needs.

Benefits & Perks - Global Impact, Personal Relevance

• Annual paid time off and generous paid leave scheme including: parent, grandparent, bereavement, and care leave.
• Hybrid working including flexible working arrangements, and up to 20 days per year working from abroad (home country).
• Industry-leading product discounts – up to 1400 per year – for yourself, including automatic Genius Level 3 status and Booking.com wallet credit.
• Contribute to a high-scale, complex, world-renowned product and see the real-time impact of your work on millions of travelers worldwide.
• Work in a fast-paced and performance-driven culture.
• Opportunity to utilize technical expertise, leadership capabilities, and entrepreneurial spirit.
• Promote and drive impactful and innovative engineering solutions.
• Advance technical, behavioral, and interpersonal competence via on-the-job opportunities, experimental projects, hackathons, conferences, and active community participation.
• Need more flexibility in your work week? We are happy to consider part-time and reduced working week opportunities* (min. 32 hours per week, subject to terms and conditions).

Pre-Employment Screening

If your application is successful, your personal data may be used for a pre-employment screening check by a third party as permitted by applicable law. Depending on the vacancy and applicable law, a pre-employment screening may include employment history, education, and other information (such as media information) that may be necessary for determining your qualifications and suitability for the position.