Lead / Senior Analyst - Technology Strategy & Operations

Then Just Eat Takeaway.com might be the place for you. We're a leading global online delivery platform, and our vision is to empower everyday convenience. Whether it's a Friday-night feast, a post-gym poke bowl, or grabbing some groceries, our tech platform connects tens of millions of customers with hundreds of thousands of restaurant, grocery and convenience partners across the globe.

About this role

We are seeking a highly strategic and influential Lead Technology Operations & Strategy Analyst to join our Strategy & Operations team. This is a strategic investigation role, not a reporting role. Your primary goal is to act as an internal consultant and data investigator, working directly with the CTO and Technology Leadership Team to lead the effort to unlock organisational speed. You will translate complex engineering metrics into a clear, compelling, and commercially-aware Technology Scorecard and recommendations that inform strategic investment and process improvement decisions.

Reporting to: Head of Strategy & Operations, Technology

These are some of the key components to the position:

• Data-driving the strategy: Prepare and present regular insights on organisational health, delivery performance, and progress against improvement goals, recommending specific, high-impact strategic interventions.
• Strategic investigation: Drive engineering excellence by centralising KPIs that measure health, predictability, and velocity. Build and own the Technology Scorecard, leveraging engineering data (e.g., Jira, GitHub, Jellyfish) to track key flow and DORA Metrics (e.g., Cycle Time, Lead Time). Apply principles from the Theory of Constraints and Value Stream Mapping to diagnose root causes of delays and identify opportunities for increased throughput.
• Executive Storytelling: Translate complex quantitative analysis (bottlenecks, efficiency trends, ROI analysis) into clear, concise, and actionable insights for senior leadership audiences, including the CTO.
• Operational Data Proficiency: Become the expert user of our engineering operational data. Strong proficiency in SQL for data extraction and manipulation is required.
• Self-Service: Design and build insightful, self-service reports and dashboards using tools such as Tableau or Looker, empowering engineering leadership to make continuous, data-driven decisions.

What will you bring to the team?

• Strategic thinker, with a proven ability to connect engineering performance metrics to business outcomes and financial performance.
• High proficiency in data analysis and visualisation, with mandatory expertise in SQL for data extraction and manipulation.
• Strong understanding of modern software development methodologies (Agile, Scrum, Kanban), DevOps principles, and familiarity with engineering tools (Jira, GitHub/GitLab, CI/CD).
• Deep curiosity to investigate, with exceptional communication, influencing, and presentation skills, with a track record of successfully presenting complex, data-heavy findings to senior executive stakeholders.
• Experience applying data-driven methodologies such as Value Stream Mapping or process optimisation frameworks (e.g., Lean, Theory of Constraints) to drive excellence.
• Confident leveraging experience using modern visualisation tools (Tableau, Power BI, Looker) to build self-service reports.

At JET, this is on the menu:

Our teams forge connections internally and work with some of the best-known brands on the planet, giving us truly international impact in a dynamic environment. Fun, fast-paced and supportive, the JET culture is about movement, growth and about celebrating every aspect of our JETers. Thanks to them we stay one step ahead of the competition.