Implementation Specialist

At Shiftbase, we believe time is too valuable to waste on admin. That’s why we’ve built a fast-growing, user-friendly platform that helps shift-based companies manage scheduling, time tracking, and leave with ease. Freeing them to focus on what really matters: their people and their growth.

With 8,500+ customers across Europe and the ambition to support 250,000 businesses by 2034, we’re on an exciting growth journey. And we’re looking for talented people like you to join us.

By joining our team of 75+ professionals in Zoetermeer, you’ll step into a culture where speed, ownership, and innovation define how we work. You’ll get the freedom to take initiative, collaborate with smart and driven colleagues, and see your impact on thousands of businesses every single day.

At Shiftbase, you have the opportunity to help shape a smarter workplace for countless teams worldwide.

The Role

As an Implementation Specialist, you’ll be the trusted guide for our new customers, leading them through onboarding, configuration, and training. Your mission is to ensure a smooth transition into Shiftbase and set customers up for long-term success with the platform. You’ll combine customer-facing skills with technical know-how, workflow design, and a problem-solving mindset.

What you’ll do:

• Lead customer consultation sessions to understand needs and configure their Shiftbase account accordingly.
• Deliver engaging training sessions that empower users to get the most from the platform.
• Manage technical onboarding and setup, customizing workflows for complex use cases.
• Proactively check in with customers to drive adoption, prevent churn, and ensure key features are being used.
• Collaborate closely with Sales and Product teams to share insights and improve the customer experience.
• Track and report onboarding milestones, ensuring customers achieve measurable impact within their first 3 months.

What You Bring

• Experience in customer onboarding, implementation, or customer success (SaaS experience preferred).
• Strong consultation and communication skills and being able to explain technical concepts to non-technical people.
• Project management skills with the ability to keep multiple onboarding projects on track.
• Problem-solving mindset: you enjoy tackling challenges and finding scalable solutions.
• Empathy and customer focus.
• Ability to work independently while thriving in a collaborative, team-oriented culture.

What We Offer

• Competitive salary (€3,500–€5,500 depending on experience).
• Flexible working hours (32–40 hours per week) and hybrid/remote possibilities.
• A growing SaaS scale-up environment where your work has direct impact.
• A supportive team culture built on trust, collaboration, and continuous improvement.
• Opportunities for personal growth and career development.