Organization Effectiveness Expert

Impact Accelerator for bol and its 2,900 Employees

How do you make our customers happy?

By diligently maximizing the impact we create with 47,000 partners and making life easier for our 13.7 million customers, we are seizing infinite e-commerce opportunities. Now more than ever, the e-commerce opportunities are infinite. Unfortunately, our resources are not. Your mission? To understand the intricacies of our complex playing field and boost our effectiveness. Can you channel and accelerate our efforts, transform how we operate at scale, and take our impact to new heights?

The biggest challenge

We are still driven by our original passion to reinvent retail by challenging the status quo and blazing new trails. Our teams operate with real influence, close to customers, partners, and tech innovations. Now we must learn to accelerate our resourcefulness as an organization at scale. The goal: to innovate more rapidly and generate additional value for our customers. Can you strike the right balance between autonomy and alignment? Between speed and stability? Your challenge is to bring together expertise while shaping an operating model that positions teams to better realize customer ambitions. And we sell enough textbooks to know they don’t present clear-cut solutions to the issues you’ll encounter.

What you'll do

You’ll join our Organization Effectiveness team of 10 professionals and collaborate with departments across bol, demonstrably improving the organization daily to maximize our impact. You’ll report to the Head of Organization Effectiveness (part of People & Organization Performance). As our expert in the field, you’ll play a pivotal role in shaping the future of our dynamic, fast-paced organization. Your expertise and leadership will directly contribute to maximizing our organizational impact as we transform and scale. No two days are alike here – and that’s exactly how we like it. Your key responsibilities:

• Data-driven prioritization & advice: leverage data to prioritize organizational effectiveness initiatives, advising the business on the next steps
• Design organizational effectiveness solutions: translate business challenges into operating model solutions (think org design, roles including grading, ways of working, behaviors), ensuring alignment with bol's overall strategy
• Realize and embed improvements: partner with transition experts to implement the designed improvements and ensure they stick
• Drive bottom-up adoption: ensure top-down changes succeed through co-creation, experiments and pilots, and quick reality checks
• Optimize the operating model: analyze and improve the organizational design, roles & responsibilities, behaviors, and ways of working
• Build bridges: work with People & teams and business units to discover improvement needs and translate insights into breakthroughs

Why you can make a difference

You approach the operating model as a set of analytical levers to overcome challenges and carefully weigh the pros and cons of decisions, attentive to their organization–wide impact. You combine 7+ years of experience managing similarly complex change processes with a practical, agile approach. Your substantive expertise in developing and accelerating transformation processes ensures that you translate business challenges into elegant operating model adjustments. Your broad vision on team and organizational effectiveness drives innovative, scalable solutions. You’re a proven bridge builder who gets results through a people-oriented approach. To succeed, you’ll need to forget about a cookie-cutter approach and tailor your strategies to bol’s unique nature and position. You’re not only aiming for dots on the horizon – you know how to get there in the most pragmatic way possible.

3 reasons why this is (not) for you

• Pure theoretician: You excel at developing theoretical solutions, but converting them into operational realities? No thanks, that seems tedious.
• Safe distance keeper: Engagement and critical response cause anxiety, and stakeholder management would result in therapy for everyone involved.
• Risk-averse perfectionist: You can't decide an issue until every detail is mapped out.

• Elephant in the room: You don't hesitate to point out and discuss challenging issues if that's what it takes to accelerate progress.
• Experienced bridge builder and change manager: You have extensive experience and a demonstrable talent for managing complex change processes with a people-oriented approach.
• Operating model as your toolkit: You leverage models to overcome concrete business challenges, always weighing trade-offs for bol as a whole.

Where you'll work

You’ll land in our Organization Effectiveness team of 10, collaborating with departments across bol to improve the organization daily. As part of People & Organization Performance, you’ll work at the intersection of strategy and execution, helping teams to maximize their impact. At a retail tech platform where 2,900 colleagues serve 13.7 million customers and 47,000 partners, you’ll profoundly influence how we scale and evolve. Our mission? Making daily life easier – and you’ll provide the organizational effectiveness that makes it possible. Ready to join this force for impact?

Perks of having a blue heart

Flexible working: We bring the best of both worlds together by working 50% at the office and 50% at home. This way, we find a balance between organisational and individual needs.

The culture and the office: Our colleagues work hard to make the daily lives of our customers easier and more fun. But of course, we do this in an inspiring and creative environment!

The extras: To start your bol journey off right, you’ll receive a welcome package, a laptop, and even a noise-cancelling headset.