Retail Operations Specialist

About the Brand

At Karl Lagerfeld, we are driven by Karl’s mantra: “Embrace the present and invent the future.”

Always contemporary and forward-looking, the House of KARL LAGERFELD shares the creative vision and design aesthetic of its iconic founder, Karl Lagerfeld.

We are the only fashion house that carries Karl’s name on its door and we strive to live up to this responsibility in everything we do, every day, with the utmost joy and passion.

Our headquarters in Paris and in Amsterdam are home to a highly diverse and driven team of KARL family members that hail from over 50 countries. Together, we aim to create meaningful stories and product concepts that connect to Karl’s world and iconic attributes.

Women’s & Men’s ready-to-wear, bags, small leather goods, swimwear and underwear are managed directly from our Amsterdam headquarters, while other categories, including footwear, fragrances, eyewear and more, are developed with best-in-class licensing partners.

We connect with our consumers on multiple levels, ensuring that our online and offline approach goes hand in hand. We thrive to maximize consumer engagement via more than 200 KL stores worldwide, our premium wholesale partners, and our strong digital footprint, spearheaded by our flagship store, which reaches 96 countries. Our digital channels currently represent more than 30% of our overall full-price business.

We are a dynamic, fast-growing and inclusive company built on professionalism and strong values. At KARL LAGERFELD we’re committed to working toward the highest standards of sustainability and integrity across all areas of our business. In 2019, KARL LAGERFELD joined as a founding member of the Fashion Pact, a global sustainability initiative seeking to transform the fashion industry through objectives in three areas: climate, biodiversity and ocean protection.

The Role

As a Retail Operations Specialist, you will support the day-to-day operations across our retail stores. In a small, collaborative team environment, you'll play a key role in ensuring store teams have everything they need to deliver a seamless brand experience. This role requires someone resourceful, detail-oriented, and willing to roll up their sleeves to support all aspects of retail operations.

Key Responsibilities

• Intranet Management: Own and manage the retail section of the company intranet, ensuring content is up to date, relevant, and engaging for store teams.
• Retail Event Coordination: Support in coordinating company-wide retail initiatives such as our store manager seminars. Ensure all timelines, materials, and communications are aligned across departments and delivered clearly to stores.
• Training & Documentation: Support in preparing operational guidelines, training materials, and store resources to ensure clarity and consistency in procedures.
• Store Support: Serve as a key contact for store teams, providing operational support and ensuring consistent execution of brand standards across all locations.
• Project Support: Assist the retail management team with ad hoc projects and cross-functional initiatives as they arise, contributing to the successful rollout and follow-up of strategic retail priorities.
• Store Openings & Closures: Support the planning and execution of store openings, refurbishments, and closures—including coordination of timelines, checklists, and cross-functional needs. Occasional travel may be required to assist on-site.

Requirements

• 2+ years of experience in retail operations, retail coordination, or a store support function.
• Strong organisational and communication skills.
• Comfortable working in a small, fast-paced, and hands-on team.
• Good working knowledge of PowerPoint, Excel and standard office tools.
• Proactive, flexible, and passionate about fashion and retail.

Why #TEAMKARL?

• Learning and development courses/training
• Opportunity to make an impact
• Remote working arrangements
• Relocation allowance
• Bonus holidays
• Working in the heart of Amsterdam
• Brand discounts
• And exclusive sample sales only for #TEAMKARL

JOIN #TEAMKARL

The collective vision of KARL LAGERFELD is to be the most connected global designer brand, inspiring consumers through luxury collections and immersing them in the World of KARL. If you are interested in joining #TEAMKARL, we invite you to submit your application today.

At #TEAMKARL, everyone can give their opinion, grow in their career, and be part of a genuinely caring and inclusive team. We welcome people from all backgrounds, with different perspectives, ideas, and experiences to work with us.