Senior Infrastructure Engineer

At TomTom, you will be accountable for administration, management, and proper monitoring of the network services infrastructure which includes on-premise, off-premise, and office network service components.

Support multiple platform engineers across different Product Units with effective network services best practices across different domains. Solve blocker incidents and problem resolutions in a 24x7 capacity and participate in on-call rotations. The purpose of this role is to lead Network service engineering best practices in Commercial IT with the goal to effectively protect the stability, security, and feature enhancements of network services across TomTom’s global network.

We’re Information Technology. On one of our six teams, you’ll be responsible for capabilities that help ensure TomTom’s business operates efficiently and services are best delivered to customers. These teams and capabilities include:

• Enterprise IT for business applications such as SAP, Salesforce and Workday
• Employee IT for equipment and productivity tools
• Information Security to ensure our products, services and systems are secure
• Commercial IT to support our product development teams
• Enterprise Architecture to improve business performance
• IT Service Management to ensure our services meet or exceed customer expectations

What you’ll do:

• Implement and recommend best practices and process efficiencies and continually update documentation
• Evaluate roadmaps and future network solutions to ensure best practices and solutions
• Introduce automation techniques and failover methodologies to reduce risk
• Test network services using industry standard analysis criteria
• Perform daily operational responsibilities to include incidents, problems, and customer requests in a timely manner
• Participate in proper capacity planning and availability management of services and infrastructure
• Alert and resolve any network service issues and communicate them accordingly
• Capacity planning and availability management of services and infrastructure
• Work closely with peer infrastructure and application engineers
• Participate in an on-call rotation as a global team for after-hours support
• Reduce the complexity in design of network services to include consolidation of multiple technologies and services
• Increase more advanced monitoring techniques of these services to increase stability
• Automation of network service consumption for the delivery stream process in public and private cloud

What you’ll need:

• Experience with complex heterogeneous DNS environments
• Experience with Infoblox, BIND, and Microsoft DNS
• Experience in private and public clouds to include Azure, AWS, Openstack, and VMware
• Experience in scripting to include Python, UNIX shell, Powershell, Rest APIs, and Network Automation
• Experience with configuration management and deployment tools such as Ansible, Github Actions, and Terraform
• Experience with Linux (Ubuntu, CentOS) and Microsoft operating systems
• Experience in network operations including routing, switching, and network security
• Experience in working in collaboration with different engineering teams
• Experience with IPAM and DHCP
• Experience with Active Directory
• Able to work under pressure
• Strong written and verbal communication skills
• On-call support required
• Some travel required

What we offer

• A competitive compensation package
• Time and resources to grow and develop, including a personal development budget and paid leave for learning days, as well as paid access to e-learning resources such as O’Reilly and LinkedIn Learning
• Time to support life outside of work, with enhanced parental leave plus paid leave to care for loved ones and volunteer in local communities
• Work flexibility, where TomTom’ers, in agreement with their manager and team, use both the office and home to focus, collaborate, learn and socialize. TomTom’ers come to the office two days a week, and the remaining three are free to be worked in either location
• Improve your home office with a setup budget and get extra support with a monthly allowance
• Enjoy options to work from your home country and abroad for a set number of days each year, to visit family and friends, or to simply explore the world we’re mapping
• Take the holidays you want with a competitive holiday plan, plus an extra day off to celebrate your birthday
• Join annual events like our Hackathon and DevDays to bring your ideas to life with talented teammates from around the world
• Become a part of our inclusive global culture and have the chance to collaborate with a diverse community – we have over 80 nationalities at TomTom!

Meet your team

We're the Service Platform Product Unit. We support Product Development and IT Service Management to ensure we get the most out of our tools and services. In our team, you will be an essential part of the entire operation, keeping everything moving so we can continue innovating on a global, real-time scale.

At TomTom, you’ll help people find their way in the world. In 2004, TomTom revolutionized how the world moves with the introduction of the first portable navigation device. Now, we intend to do it again by engineering the first-ever real-time map, the smartest and most useful map on the planet.

Work with a team of 3,700 unique, curious and passionate problem-solvers. Together, we’ll open up a world of possibilities for car manufacturers, enterprises and developers to help people understand and get closer to the world around them.

TomTom is an equal opportunity employer

TomTom is where you can find your place in the world. Every day we welcome, nurture and celebrate differences. Why? Because your uniqueness is what makes you, you. No matter your culture or background, you’ll find your impact at TomTom. Research also shows that sometimes women and underrepresented communities can be hesitant to apply for positions unless they believe they meet 100% of the criteria. If you can relate to this, please know that we’d love to hear from you.

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Find your place in the world

3,600 people
80+ nationalities30+ offices20+ countries