KYC & FC Process Specialist

To strengthen our international team of KYC & FC Process Specialists, Triodos Bank is looking for a

KYC & FC Process Specialist (32-40 hours per week)

How you will make a difference

As a Process Specialist, you are responsible for Know Your Customer & Financial Crime (KYC & FC) related processes. Setting up new processes, reviewing current processes and implementing improvements, all while ensuring that these are aligned with group and local requirements.

What’s your focus:

Process Development

• Initiate the development of KYC & FC processes in a timely and efficient manner by defining and setting up process requirements and maintaining these requirements

Leading process Improvement projects/initiatives

• Initiate and lead group projects related to process improvement initiatives, including the challenging stakeholder management that comes with this

Coordination of Process Implementation

• Planning, coordinating, and consulting with business, different project teams and relevant stakeholders to ensure delivery of the process design and direction and consult on implementation of processes ensuring process set up in an effective and timely manner

Monitoring, Reporting & Review

• Monitor and identify potential for improvements related to quality, efficiency, and customer satisfaction, where available using data insights
• Report to (senior) management and relevant committees on process proposals, improvements and status
• Contribute to the continuous review of processes and the set up a process framework and repository

Developing Process requirements & Standards

• Develop process standards and requirements by setting up a process maturity framework, when our maturity levels are ready for this

Profiel

What will you bring?

Your unique potential and your values matter most to us. We look for people who are self-aware and who think in a holistic way, always conscious about their impact on society, environment, and the economy.

To be successful in this role, you should have the following:

• Your stakeholder management skills are exceptional, you need to align with colleagues with different roles and backgrounds, who are located in all our different operational units
• Experience with project- and process management, analysis, improvement and reporting
• Ability to proactively identify shortcomings and come up with solutions to complex problems, which often include balancing customer satisfaction, user efficiency and legal requirements
• A flexible mindset and the seniority to work independently and prioritize the diverse tasks, including project management, process requirements and standards
• Strong change management skills to drive broad collaboration with international stakeholders and bring vision regarding processes within KYC & FC
• Active listening to stakeholder needs and critically triggering the right questions to generate relevant solutions tailored to the needs of stakeholders
• Experience with Operational Excellence (e.g. Lean Methodologies) and Continuous improvement
• Proficiency in English and preferably a Bachelor or Master degree

The team

The overall KYC & FC Centre of Expertise (CoE) is organised at Group level. You will work closely together with another Process specialist and report into the Team lead Procedures, Processes & Risk Modelling. In your day-to-day work, you will cooperate with the other KYC & FC Specialists, Operations, various IT departments, Business Analysts, Legal and Compliance.

Wat we bieden

An inspiring work culture

The most important thing about working with us is that you are part of community that is changing the world for the better. We are constantly improving our work culture to create conditions where every person can thrive, so you are able to:

• find a sense of meaning in your work
• create positive energy and impact with your co-workers
• build mutual trust and respect in working relationships
• enjoy fulfilment at a professional and personal level

A comfortable working environment

Our award-winning sustainable head office is based in Driebergen-Zeist, the Netherlands at the Reehorst Estate, just a 3 minutes’ walk from the train station. Combined with working from home, it is an inspiring place to work and connect with your colleagues.

And of course, great remuneration and working conditions:

• a salary appropriate to the position, our remuneration policy and your experience
• an attractive pension policy
• a mobility card (including free private travels)
• flexible working hours and the opportunity to work from home
• reimbursement of a company bicycle to the max of € 1,500
• 30 holiday days with a 40-hour working week, plus the option of buying 2 weeks of extra holiday days
• extra leave to contribute to voluntary work
• a range of education and training opportunities
• the option to join our collective health insurance
• a working from home allowance per home office day
• suitable home office equipment up to € 750 every 5 years

Sounds interesting?

If you feel that you want to make a difference, don’t hesitate to join the Triodos community by applying for this role.

Everyone is welcome to join us. Our culture is built on values that aim to benefit both society and individuals. We are committed to equity and diversity, and we value everyone’s perspective. We strive to create an environment in which all co-workers and our broader community can feel safe and included.

The closing date for applications is: 07.09.2025

If the role interests you but you still have some questions, please connect with us via email: [email protected].

We also don’t want to miss out on candidates who feel they don’t exactly match the job description, so if this is a role that sounds interesting to you, and you feel you could add value, please apply!

Who we are

Triodos Bank is a leading expert in sustainable banking, founded in 1980 in the Netherlands, with branches in Belgium, Germany, United Kingdom, and Spain.

Triodos Investment Management is a globally recognised leader in impact investing, that currently manages 20 funds invested in both Europe and emerging markets.

Triodos Regenerative Money Centre is our business unit launched in 2019 with the explicit goal of restoring and regenerating nature and society.

We are a certified B Corp since 2015. B Corp is a growing global community of successful and sustainable companies that create positive social impact and change.

We are also one of the founders of The Global Alliance for Banking on Values, a global network of independent banks using finance to deliver sustainable economic, social, and environmental development.