Team Lead Billing & Disputes

We are looking for a Team Lead Billing & Disputes to join our Procurement Controlling team in Rotterdam.

Our team is agile and flexible, focused on delivering solutions and making an impact. You'll be part of a high-energy, collaborative environment that values fun and results. In this role, we offer opportunities to develop, take on new responsibilities, and grow with us. We don’t just work – we celebrate our wins and support each other through challenges.

Your key responsibilities will include:

• Lead, coach, and support the Billing & Disputes team to deliver on operational KPIs and SLAs.
• Plan and allocate daily workload to ensure timely completion of tasks and smooth operations.
• Monitor performance, provide feedback, and conduct regular team check-ins to maintain engagement and accountability.
• Train the Bonus Controlling team on billing and disputes processes.
• Facilitate knowledge transfer from the Billing & Disputes team to Bonus Controlling to ensure end-to-end understanding of processes.
• Identify skill gaps and organize targeted training sessions to uplift team capabilities.
• Review existing processes and identify opportunities for efficiency, automation, and error reduction.
• Create and maintain detailed process documentation and SOPs.
• Implement best practices to strengthen compliance, internal controls, and audit readiness.
• Build and maintain strong working relationships with suppliers, Category Managers, and other internal stakeholders.
• Act as escalation point for complex disputes and ensure timely, constructive resolution.
• Collaborate cross-functionally to prevent recurring disputes through proactive communication and improved processes.
• Oversee preparation and delivery of regular operational reports on POs, invoicing status, and disputes.
• Provide senior management with actionable insights and recommendations to improve financial outcomes.
• Track team performance metrics and operational trends to inform decision-making.

Operational Responsibilities (Hands-on as needed):

• Support in high-priority invoicing, PO collections, and dispute resolution activities during peak workload or escalations.
• Ensure accuracy and timeliness in all operational deliverables.

Your Profile

• Proven experience in a team leadership role within finance, billing, disputes, or collections, preferably in retail or FMCG.
• Strong knowledge of invoicing, PO management, collections, and dispute resolution processes.
• Demonstrated ability to drive process improvements and manage change in a fast-paced environment.
• Proficiency in ERP systems (SAP).
• Strong analytical, problem-solving, and decision-making skills.
• Excellent communication, negotiation, and stakeholder management abilities.
• High attention to detail, accuracy, and compliance with internal controls.
• Focused on achieving operational KPIs and improving performance.
• Capable of guiding teams through change and fostering a positive, inclusive, accountable culture, leading by example.

About Us

For us "Let's Go!" is not just a slogan, it is an attitude. We love technology and we want to excite. We have fun and want to inspire. We are number one in Benelux and Europe. We influence how people experience and use technology. We make the difference and are there for our customers, through all channels. Together with our 50,000 employees across Europe, we create the shopping experience of the future.

Our best solutions arise when diverse perspectives come together. Diversity is key to achieving our vision of becoming the Experience Champion in Consumer Electronics. We value diversity, promote equal opportunities, and foster inclusion—join our team!