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IT Governance Risk and Compliance Manager

Posted 6 Aug 2025
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Work experience
6 to 8 years
Full-time / part-time
Full-time
Job function
Degree level
Required language
English (Fluent)

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Join Backbase as an IT Governance, Risk and Compliance (GRC) Manager

As an IT Governance, Risk and Compliance (GRC) Manager, you enable Backbase in conducting its business in full compliance with all relevant national and international laws and regulations. This also includes professional standards, accepted business practices, internal policy standards and IT Security frameworks such as SOC2, ISO27001 and PCI-DSS requirements.

There is both an ethical component and a pragmatic approach to compliance that this role would require in helping the organization manage risk and build trust with its Customers.

IT GRC Manager must present a good understanding of the highly innovative and dynamic environment of a FinTech organisation.

What you'll do

  • Support design, implementation and management of IT Controls & Compliance Frameworks for an international organisation.
  • Ensure compliance with the industry best security practices within SaaS environments.
  • Manage and coordinate customer and independent third-party attestations as part of the contractual obligations and certification requirements.
  • Support Third-Party Risk assessments and regular assurance program
  • Prior experience working with GRC tools and platforms
  • Ability to analyse and translate laws, regulations and technical requirements into commercially focussed business processes
  • Ability to execute and report status on Risk Assessment and Risk Mitigation Program metrics.
  • Proficient at maintaining policies and procedures as part of the Policy Governance Framework and coordinating that with other departments.

Business, product and industry knowledge

  • Ability to integrate in an Agile/Scrum working environment to drive teams.
  • Knowledge of multiple security and privacy frameworks, Third-party risk, outsourcing and banking regulations, etc.
  • Knowledge of modern cloud technologies (AWS, Azure) and risks associated with Software-as-a-Service model.
  • Knowledge of the requirements of ethics & compliance programs in international business

Complexity & Problem Solving

  • Proven ability to lead tactical compliance setup and operations
  • SME with the ability to give concise and to-the-point compliance advice
  • Proactive & analytical program management approach.
  • Strategic problem solver who can take issues and find practical business solutions

Collaborations and Interactions

  • Internal & external stakeholder management
  • Collaboration and interaction with colleagues from all relevant departments, vendors, partners and customers.

Who you are

  • Minimum of 6-8 years of relevant working experience in the practical implementation of Compliance programs in an international environment
  • Bachelor’s degree required; Academic degree desired in the area of IT Security, Risk Management, Cyber Security, Information Security.
  • Fluent English - written and spoken required (mandatory)
  • Professional certifications (e.g. ISC2 or CompTIA certifications) desired or willingness to obtain them
  • Experience with managing in a functional way (not hierarchical)

Our Perks

  • Backbase covers you. With our company insurance, we make sure you and your family are safe and have access to different insurances.
  • Lunch tickets so you don’t have to worry about bringing your own food.
  • Referral bonus incentive for bringing the best talent.
  • We provide all employees with high-spec Macs and tech set up.
  • Specific budget for your personal development.
  • You can wear clothes you feel comfortable in.

Backbase is the maker of Backbase CXP, the award-winning customer experience platform that helps enterprises create omni-channel, customer-centric digital experiences.
Backbase CXP deploys a new, omni-channel presentation layer over underlying infrastructure and IT systems, allowing enterprises to deliver personal, relevant experiences to customers on every device, in any context. Backbase CXP gives enterprises the tools and functionality they need to…


Backbase is the maker of Backbase CXP, the award-winning customer experience platform that helps enterprises create omni-channel, customer-centric digital experiences.

Backbase CXP deploys a new, omni-channel presentation layer over underlying infrastructure and IT systems, allowing enterprises to deliver personal, relevant experiences to customers on every device, in any context. Backbase CXP gives enterprises the tools and functionality they need to transform their tired online and mobile channels into engaging customer experiences, holistically managed from a single platform.

Industry analysts Gartner, Forrester and Ovum recognize Backbase as a leader in terms of customer experience, mobile and omni-channel focus, innovation, and time-to-value. Unlike most traditional IT portal vendors, Backbase has created a modern, business-driven solution that makes CXP management easy for digital professionals. This means lower costs, and more flexibility for optimizing all online channels without the need for IT support. Backbase CXP’s lean, widget-based architecture provides the flexibility and agility enterprises need to create modern experiences that truly empower business owners and customers.

The unique Backbase approach enables enterprises to drive self-service, fuel online revenues and turn their online channel into a full-service customer experience platform. Global organizations such as GE, ABN AMRO, AIG, Nation Wide, Nordstrom, KPN, Bank of America, Barclays, ING, UBS and Visa have improved their online customer interactions and maximized online customer experience, retention and conversion, by leveraging Backbase’s technology.

Backbase was founded in 2003 and is privately funded with operations in New York, Atlanta, Amsterdam, Singapore, and London.

IT
Amsterdam
250 employees