Service Operations Engineer

Join Gradyent as a Service Operations Engineer

Who we are

A quarter of all energy in the world is consumed to heat buildings. District heating is the most significant opportunity for cities to decarbonise. Gradyent is on a mission to help cities to decarbonise faster by digitising district heating with our digital twin. Backed by a group of top investors, we are scaling the platform globally.

We currently have a team of 120+ people and offices in Rotterdam (the Netherlands), Germany, Poland, and Hungary. Our team combines programmers and energy specialists, data scientists and top-tier consulting alums. We are expanding quickly and looking for a Solutions Engineer in Germany (preferably Berlin) to help us scale in the region.

What we do

We offer a SaaS solution to create digital twins of heating networks. These digital twins, powered by AI and analytics, optimise (district) heating networks from heat sources to customers. As a result, we are transforming networks by reducing CO2 emissions and optimising operations in terms of temperatures, pressures, costs and other metrics.

What you will do

As a Service Operations Engineer, you will be responsible for maintaining and improving the operational efficiency of our services. You will work closely with various teams to ensure the reliability, availability, and performance of our systems and services.

• Monitor and manage the performance and availability of services.
• Troubleshoot and resolve service-related issues in a timely manner.
• Manage and execute deployments to various environments.
• Create and maintain development, testing, and production environments.
• Configure applications to meet client-specific needs and implement specific features as required.
• Collaborate with development and infrastructure teams to implement improvements and optimizations.
• Develop and maintain operational documentation and procedures.
• Analyze system performance metrics and implement proactive measures to prevent issues.
• Automate repetitive tasks to improve efficiency and reduce manual intervention.

Who you are

• Bachelor's degree or higher in Computer Science, Information Technology, or a related field.
• 3+ years experience in a Service Operations or similar role (Cloud, DevOps, Site Reliability, etc)
• Familiarity and proficiency with our tech stack: AWS, Grafana, Prometheus, Python, GitLab CI, Docker
• Knowledge of databases (SQL, MongoDB, Parquet)
• Excellent problem-solving and analytical skills.
• Strong communication and teamwork abilities.
• Ability to work in a fast-paced and dynamic environment.
• Knowledge of ITIL or other service management frameworks.
• Certifications in relevant technologies a plus.

Find yourself checking a lot of these boxes but doubting whether you should apply? At Gradyent, we support a growth mindset for our teams through all stages of their careers. If you meet some of the requirements and you share our values, we encourage you to apply. As part of our ongoing commitment to a diverse, equitable, and inclusive workplace, we’re invested in building teams with a wide variety of backgrounds, identities, and experiences.

What you will get

• A very ambitious scale-up: just raised Series A from an international consortium of investors in the sustainable energy industry and on the path towards Series B.
• The opportunity to directly impact sustainability and the energy transition.
• A competitive salary with a variable incentive on top.
• An excellent benefits package and fantastic team events.
• A great scale-up dynamic with a high-performance culture while having fun (drinks, offsites, sports events).
• Flexible hybrid work location from Rotterdam or remote from Poland.
• We invest in your personal growth – the team is competent at coaching, mentoring and development, entirely focused on you (and not on completing some rusty HR process).
• Get unique opportunities to shape your path in a fast-growing team.