eCommerce Operations Intern

About Brooks

Who We Are:

At Brooks, we believe movement is the key to feeling more alive. That’s why we’re driven to create gear and experiences that take people to the place that makes them feel more alive — whether it’s a headspace, a feeling, or a finish line. Everyone who works at Brooks is propelled by a company culture that sparks excitement, fuels collaboration, inspires creativity, and ignites innovation.

Our brand values help bond us together and drive our success:

• Runner First We act in the best interest of the runner.
• Word is Bond We do what we say we’ll do.
• Champion Heart We give our all in everything we do.
• There is no “I” in Run We stay generous with our humanity.
• Keep Moving We find ways to move every day because joy is kinetic!

We welcome everyone from every walk of life looking to inspire others through the power of movement — because we’re all moving towards something. Let’s run there.

Your Job:

In your role as EMEA eCommerce intern, you will be responsible for supporting the eCommerce Operations Manager, and the eCommerce team with tasks related to Brooksrunning.eu. Responsibilities will range from coordinating end-to-end website projects and enhancements, identifying issues, coordination between cross-functional teams, and owning the issue resolution process. In this role, you will work closely with various cross functional teams to learn the fundamentals of eCommerce. You will be a contributor in finding and eliminating friction for our Runners to contribute user experience, brand engagement and site conversion.

We are looking for candidates available to commit to a full-time internship of 6 months minimum, starting as of mid-August or beginning of September 2025

Your Responsibilities:

• Collaborate with the eCommerce Operations Manager, and other team members to support them with daily operational tasks.
• Support with QA process for all projects, enhancements, and campaigns to ensure that the requested functionality is in place, the content is properly translated and locally relevant, information is accurate, links are functional, and featured product is available.
• Own the ticket creation and testing process. Follow up open tickets via JIRA dashboards and present the progress to the eCommerce Operations Manager on a weekly basis.
• Be the main liaison between the Customer Service team to identify and raise the issues coming from Runner feedback.
• Conduct regular market research to identify market trends and opportunities for implementation.
• Conduct daily QA on the website to identify friction areas.

Your Qualifications:

• University student in the field of business studies, IT, or another technical field.
• Strong interest in eCommerce, digital transformation, web development.
• Keen attention to detail in planning, organization and execution of task.
• Demonstrated ability to connect the dots and find creative solutions to problems.
• Aptitude for organization, flexibility, and producing results.
• Ability to work collaboratively with diverse teams to achieve necessary results.
• Strong customer focus and ability to anticipate and react to changing plans.
• Excellent verbal and written communication skills in English. Any additional European languages are considered a plus.
• Comfortable with working virtually.
• Passionate participation in Brooks’ sports activities a plus, overridden by the ability to understand and empathize with the runner in order to develop loyal, engaging relationships with our customers and the Brooks community.
• Embraces and lives the Brooks values!

At Brooks, we celebrate diversity & equity. We are committed to creating an inclusive environment, and encourage people of all backgrounds, perspectives, experiences, and skills to apply. Brooks is proud to be an equal employment opportunity employer. All employment decisions are made without regard to race, religion, creed, color, national origin, age, sex, gender, gender identity or expression, two-spirit identity, sexual orientation, genetic information, sensory, physical, or mental disability, marital status, pregnancy (including childbirth and related conditions), honorable discharge or military status, protected citizen status, actual or perceived victims of domestic violence, sexual assault or stalking, HIV or Hepatitis C infection, political ideology, use of a trained guide dog by a person with a disability, or on any other basis protected by federal, state or local law, or any other non-merit based factors.