tech partner digital channels - maternity leave cover

You will be a true solution provider and partner for your business stakeholders in the business domain, and product organization. Together with these departments, you will be instrumental in improving our systems, and internal digital tools and builds serving other departments.

You will work closely with your stakeholders to understand, clarify and document the various levels of requirements, business processes, and viable technology solutions.

You will guide your stakeholders through the Tech processes and help them navigate through the Tech ways of working.

You will bring the best solutions to the business requirements. For given business requirements you will determine multiple technical design alternatives, assessing these alternatives based on identified constraints (e.g. end-user experience, cost, schedule, usability, reliability, maintainability, availability, security, etc), and help to select the most suitable options for implementation in line with our technology architecture and strategic directions.

Your secret superpower is to bring structure to the technology requests of our departments and to the various IT challenges we face. You know you are successful when the digital experiences you helped to create, exceed the expectations of our guests and employees.

Key Responsibilities

• Work in a Digital Channels team that is delivering per backlog and service capabilities
• Gather information from stakeholders to formulate and document objectives, identifying clear deliverables, and success KPIs as well as support elements.
• Work with internal stakeholders, our suppliers, and partners to identify and design the most viable solutions.
• Validate the requirements and solution alternatives with the Tech roadmap, target architecture, and tech strategic framework.
• Recognize the demand to include architecture, security, and other specialists and deep technical expertise
• Define and create solution documentation such as solution architecture, business analysis or functional specification documents, or other architectural/functional and non-functional documents if the project requires
• Provide guidance to the implementation teams on the selected solution, requirements, and expected business value.
• Invest in keeping up to date with the technology streams relevant to your domain and, where applicable, drive the execution of proof of concepts for new technologies.
• Communicate back to the stakeholders any relevant cross-department information to ensure smooth collaboration and partnering.
• Together with team and business stakeholders, create CoE and technical roadmaps, brps, and sprint backlogs.
• Continually ensure the processes being used are documented and fit for purpose.

Qualifications / skills

• University degree in Information Technology or a similar discipline (or equivalent work experience)
• Relevant working experience in a related field and roles like solution architect or technical lead on projects
• Relevant working experience in the domain of digital enterprise applications related to company-wide systems used in business domain, commerce and product organization
• Experience in working with teams that are focused on cloud technology and automation
• Experience in solutionizing and answering with HOW on business WHAT
• Experience in defining functional aspects of the digital deliverables
• Experience in collaborating with technical specialists and architects for the design and implementation of technology solutions.
• Experience with enterprise processes in areas of commerce, marketing and business domain
• Familiarity with application integration methods and tools or other technical skills is a plus
• Exposure to the agile ways of working is a plus
• Exposure to projects involving proper CI/CD and incremental development is a plus
• Experience and knowledge of the hospitality industry are a plus
• Fluent in English

What's in it for you?

• citizenM experience nights for you (and friends and family)
• Personal and professional development opportunities and programs
• Latest tech devices and all the tools you need to be successful in your role
• Commuting travel costs covered (by car or public transport)
• Pension and cycle-to-work scheme
• Subsidized fresh daily lunches at our support office
• Flexible public holidays
• Employee assistance program
• Varied team days and social events (from food trucks and quizzes at the office to parties on boats)
• Spacious office in a historic building surrounded by gardens

Location, hours, contract duration

This role is based in our Voorschoten Support Office. Hybrid working, twice a week on average in the office. No fully remote. Start date = September 2025, four to six months contract (maternity leave substitution).

Please note that we are only able to consider applicants with the right to work in the Netherlands. We won't be able to sponsor Visas for this role.

About citizenM

citizenM is an affordable luxury hotel chain for mobile citizens of the world. With a style that will knock your socks off, we offer citizens a real home from home, plus the world’s fluffiest pillows. Our typical guest is a frequent traveler who is quality and design-driven, and value-conscious. We currently have hotels in the Netherlands, France, UK, Switzerland, Denmark, USA, and Asia, with more to come soon. We are proud to put hospitality back into the hospitality industry and have received numerous awards for our groundbreaking approach. We like to do things differently. This means our hotels are not traditional… and neither are our support offices. We're open-minded, with kind hearts and global minds.

We actively seek applications from qualified individuals and groups who are under-represented in the workplace, whether in relation to religion, ethnicity, age, gender identity, sexual orientation or disability. We’re also happy to make accommodations in the interview process and beyond to best suit the needs and strengths of disabled people and neurodivergent individuals. If you require accommodations, please add a note in your application and we will work together to find the best solution possible.