HR Service Delivery Manager

Be part of a movement that moves the world

At ASICS, we’re more than just a brand; we're a movement. A movement of movement, propelled by the belief that motion strengthens the body and uplifts the mind. Our name itself, an acronym for "Anima Sana in Corpore Sano" (a Sound Mind in a Sound Body), encapsulates this commitment. Since taking our first step in Japan in 1949, our journey has been about more than just reaching the finish lines or clocking the fastest times. It's about the joy of moving and it's open to all.

If you're inspired to move yourself and the world toward a brighter, more inclusive future, we're looking for you.

Here at ASICS, we welcome diversity in our people, their backgrounds and life experiences. So, you could be the right person for this role regardless of your age, nationality, religious beliefs, or gender identification.

Your role in our shared journey

Located at our EMEA headquarters in Hoofddorp, near Amsterdam, you'll contribute to our mission by leading HR Administration, HR content management and HR process optimisation across the EMEA region. You'll report into the Director of HR Services and Total Rewards and oversee a team of 3-4 professionals managing HR operations for more than 15 countries whilst implementing innovative solutions to scale up operations while enhancing employee experience.

Your key responsibilities will be:

• Lead and implement strategic HR service delivery strategy and initiatives across EMEA region (HR ticketing, HR knowledge base, HR chatbot, etc.).
• Manage a team of 3-4 professionals handling HR operations for multiple countries.
• Oversee the implementation of new HR service delivery solutions and technologies.
• Ensure compliance with labour laws, GDPR and handle residence permit applications.
• Coordinate with external authorities including tax, pension and immigration services.
• Develop and monitor processes and service governance standards whilst providing team mentorship.

You have the following skills:

• Strong HR process management and operational experience (at least 8 years) within an international setting.
• Demonstrated ability to lead teams and manage service delivery operations.
• Knowledge of labour laws, GDPR, HR policies, employee experience and immigration procedures.
• Complex and multi-phase project management and implementation experience for HR technologies.
• Experience using data and root-cause analysis to guide decisions and continuous improvement.
• Advanced SuccessFactors and Microsoft Office suite proficiency.

Life at ASICS

When you join ASICS, you become part of something special. Here, your voice matters, your growth and wellbeing are important. We believe in fostering an environment where every step forward is celebrated, where diversity fuels our journey, and inclusion strengthens individuals. And together and as individuals we can inspire more people to move for body and for mind.

Our commitment to your wellbeing

We're dedicated to ensuring that every team member experiences the joy and benefits of movement. To support your wellbeing, we offer:

• Access to office the gym and sports membership discount.
• Exclusive 50% discount on ASICS and ONITSUKA TIGER gear.
• Unlimited access to the Calm app for better sleep and mental fitness.
• Complimentary premium subscription to our Runkeeper Go™ app.
• A comprehensive wellness programme consisting of exercise and educational sessions.
• Professional support and meditation classes are available through OpenUp Access.
• Working abroad for four weeks every year.
• Hybrid working model. Combine the flexibility of working from home with the dynamic energy of an office environment.