Communication Internship: Improvement of Process Framework

Communication Internship: Improvement of Process Framework

Introduction

Customers make extraordinary investments in ASML machines and systems. Customer Support (CS) works towards ensuring the systems in customers’ fabs are running at the highest levels of predictability and availability. CS DUV Service Engineering translates field scanner performance and field issues into structural solutions and requirements for new to-be-designed systems. The Issue Resolution Management (IRM) is a handbook that has scattered processes at the moment. As an intern, transform these scattered processes into a unified process framework. This internship offers an opportunity to work in a dynamic environment, solve the challenges arising from the continuous growth of our installed base in numbers and complexity.

Your Assignment

You will focus on the following key responsibilities:

• Analyze existing processes framework/navigators within ASML and identify best practices;
• Analyze the current Issue Resolution Management Handbook and identify areas for improvement;
• Collaborate with engineers to understand the key information and user needs;
• Develop and implement strategies to transform the handbook into a more user-friendly format;
• Create new documentation standard for all our processes;
• Ensure the new format is accessible, engaging, and easy to navigate for all users.

This is a HBO/Bachelor/Master apprentice/graduation internship for at least 5 months for minimum 4 days a week (3 days onsite). The start date of this internship is as soon as possible.

Your profile

To be a fit for this assignment, you:

• Are a bachelor/master student in Communication, Engineering, or similar;
• Have strong analytical and problem-solving skills;
• Have knowledge and experience in content designing and user experience principles;
• Are outgoing, proactive, well-organized, stress resilient;
• Have great communication skills in English, both verbal and written.

Other requirements you need to meet

• You are enrolled at an educational institute for the entire duration of the internship;
• You need to be located in the Netherlands to perform your internship. In case you’re currently living/studying outside of the Netherlands, your CV/motivation letter includes the willingness to relocate.
• If you are a non-EU citizen, studying in the Netherlands, your university is willing to sign the documents relevant for doing an internship (i.e., Nuffic agreement).

Diversity and inclusion

ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that diversity and inclusion is a driving force in the success of our company.

About Us

ASML is a leading supplier of lithography equipment, used by the world’s top chipmakers to print microchips that are increasingly powerful, fast and energy efficient. Working at ASML is inspiring, no matter what field you're in. That’s because we push the boundaries of technology: if it’s moving the world forward, chances are, we’re behind it. In fact, we’re probably a part of the electronic device you’re using right now.

We’re a global team of more than 32,000 people from 122 different nationalities and counting. Headquartered in Europe’s top tech hub, the Brainport Eindhoven region in the Netherlands, our operations are spread across Europe, Asia and the US.