Associate Director, Product Operations Region West

Working for Tax & Accounting at Wolters Kluwer

The Tax & Accounting (TAA) division supplies modern and online software to entrepreneurs, financial professionals and accountancy firms. Internationally, we are among the top software suppliers in this sector. Thanks to our innovative products, our customers can work effectively, efficiently and safely. Our team in Belgium, the UK and the Netherlands consists of approximately 200 enthusiastic colleagues.

About the Role

As an Associate Director, Product Operations, you will report to the VP & GM TAA Region West and will be an integral part of the Region West Management Team.

You will provide leadership and guidance to a multi-country team of managers and senior professionals, driving the performance and results across multiple related areas: Business Analytics, Digital Systems/Operations and Project & Program management.

You will leverage your extensive analytical & digital skills to uncover insights that steer strategic business decisions and projects. Your role will be pivotal in ensuring that business processes and systems are optimized and that management decisions are data-driven.

Responsibilities:

• Guide and mentor a team of two managers and senior professionals in three countries (Belgium, Netherlands, UK), fostering growth and high performance;
• Oversee the development of complex operational analyses and strategic initiatives across multiple departments;
• Develop, manage, monitor and implement the digital strategy & transformation in TAA Region West in line with Wolters Kluwer’s values, objectives and priorities;
• Responsible for application management of all assigned internal applications;
• Lead efforts to identify, map, and implement strategic process improvements for our region;
• Direct the preparation of comprehensive financial reports, budgets, and long-term business plans;
• Maintain high standards in tracking and managing business operations data to ensure integrity;
• Oversee large-scale projects and special initiatives that impact multiple business areas;
• Develop strategic project management frameworks and methodologies;
• Work closely with senior leadership to align business analysis & operational excellence activities with organizational strategies;
• Manage the allocation of financial and human resources within related departments;
• Ensure thorough documentation of all business processes, systems, financial strategies, and analytical findings;
• Champion innovative approaches to business analysis, digital systems & operations, driving continuous improvement and best practices.

Skills:

• Strategic Analytical Skills: Advanced ability to perform high-level operational analyses with strategic implications;
• Executive Leadership: Competence in leading and inspiring a team of managers and senior analysts & project managers;
• Communication Expertise: Exceptional communication skills for effectively conveying complex findings to senior leadership;
• Financial Leadership: Proficiency in directing advanced budgeting and financial planning activities;
• Data Tools Mastery: Expertise in using advanced data management tools and platforms;
• Strategic Process Improvement: Ability to design and implement strategic process improvements that drive organizational success;
• Project Management: Proficiency in overseeing complex, large-scale projects and initiatives;
• Stakeholder Partnership: Excellent skills in building and maintaining strategic partnerships with senior stakeholders.

This role offers the opportunity to make a tangible impact on our decision making capabilities and contribute to the company’s growth through data-driven insights and process improvements. If you thrive in a fast-paced environment and enjoy using data to solve complex problems, we’d love to hear from you!

Our offer:

• A hybrid way of working, a 36 – 40 hour work week; 2 days at the office per week;
• A salary fitting your skill level;
• An attractive bonus scheme;
• 25 vacation days (based of 40 hours);
• Wolters Kluwer refunds 50% of your pension contributions;
• An informal working environment and with multiple events planned each year;
• Coffee from freshly toasted fair-trade beans and every day delicious fresh fruit;
• Every day a lunch buffet is provided to enjoy with your colleagues and free of cost.

Join us, at Wolters Kluwer, and be part of a dynamic global technology company that makes a difference every day.

We’re innovators with impact. We provide expert software and information solutions that the world’s leading professionals rely on, in the moments that matter most. You’ll make a real difference in the lives of millions of people. Together with our customers, we help to advance sustainability, health, justice, prosperity, and commerce around the world.

You can thrive at Wolters Kluwer, where diversity is core to our collective strength and high performance. Be your unique self, share your creative ideas, do your best work, and take time to grow in our caring and inclusive culture where you can belong.

Wolters Kluwer reported 2023 annual revenues of €5.6 billion. The group serves customers in over 180 countries, maintains operations in over 40 countries, and employs approximately 21,400 people worldwide.

Our customers work in industries which impact the lives of millions of people every single day. Our mission is to empower our professional customers with the information, software solutions, and services they need to make critical decisions, achieve successful outcomes, and save time.

Our expert solutions combine deep domain knowledge with technology to deliver both content and workflow automation to drive improved outcomes and productivity for our customers.

We are committed to helping professionals improve the way they do business and solve complex problems with our range of digital solutions and services, which we continuously evolve to meet their changing needs. Our 188-year legacy and portfolio represent thousands of customers worldwide.

As a global organization, we recognize that solving a wide range of complex problems requires diverse perspectives and innovative thinking. We know that bringing our best to our customers, communities, and other key stakeholders requires a highly engaged and talented workforce – one that represents the diversity of those we serve and the communities where we live and work.

We aim to provide a welcoming environment and equitable opportunities for all employees regardless of background, nationality, race, ethnicity, gender, gender identity, age, sexual orientation, marital status, disability, or religion.

This principle is ingrained in our company values and articulated in our Code of Business Ethics.

At Wolters Kluwer, you’ll feel valued for your contributions, and you’ll know that your health, safety, and well-being are important to us. Our well-being benefits provide tools, programs, and resources to help our diverse employees feel healthy, happy, safe, and prosperous.

In 2024 we were awarded Ragan’s Top Places to Work for Employee Wellbeing: Large Organization, in recognition of our commitment to maintaining and enhancing the well-being of our colleagues through our ‘Together we thrive’ well-being program.

To ensure we continue to drive innovation that enables us to develop products and services to best serve our customers, we cultivate a workplace culture rooted in mutual respect, bringing forward insights from a wide range of backgrounds, perspectives, and experiences. We are also committed to complying with laws requiring equal opportunity in hiring, promotion, and other employment decisions.

All qualified applicants will receive consideration without regard to race, color, religion, sex (including pregnancy, gender identity, transgender status, and sexual orientation), national origin, disability, age, genetic information, veteran status, or any other characteristic protected by applicable law, and we do not tolerate discrimination on any of these bases.