Data Analyst - Senior

Join Our Team as a Senior Data Analyst – Online Shipping

Who we are:

FedEx is the largest express transportation company in the world, connecting more than 220 countries and territories. We work every moment to deliver the most important package of someone’s day. Our team of passionate people know their day-to-day work is invaluable in delivering outstanding experience to our customers. 530,000 team members strong, we are as diverse as the world we serve. We love what we do, and we do it well. Our reach is big, and so are our dreams. Join us and let's write our next chapter together.

What you will be doing:

As a Senior Data Analyst – Online Shipping, you will play a key role in optimizing FedEx.com and driving upselling initiatives. Working closely with business stakeholders, analytics engineers, and data scientists, you will turn complex data into actionable insights that enhance customer engagement and revenue growth. This role requires strategic thinking, advanced analytics, and the ability to communicate effectively across teams.

Your responsibilities will include:

• Analyzing user behavior on Shipping application, FDX and FedEx.com to identify opportunities for upselling and customer retention.
• Developing and maintaining dashboards to monitor customer engagement, conversion rates, and revenue performance.
• Collaborating with marketing and product teams to evaluate and improve upselling strategies.
• Conducting deep-dive analyses to uncover trends, patterns, and business opportunities.
• Partnering with data engineers to ensure seamless data integration from various sources.
• Presenting clear and compelling insights to stakeholders to inform strategic decisions.
• Applying A/B testing methodologies to validate website changes and upselling tactics.

What do you bring with you:

• Master’s degree in Business, Data Science, Computer Science, or related field (Bachelor's degree if more work experience)
• 6+ years of experience in data analysis within e-commerce or digital platforms.
• Strong SQL skills for data extraction and transformation.
• Proficiency with data visualization tools, preferably Power BI (Tableau also acceptable).
• Experience with Python or R for advanced analytics.
• In-depth knowledge of A/B testing principles and statistical analysis.
• Strong communication and storytelling skills to translate data into business insights.
• Hands-on experience with Adobe Analytics and/or Google Analytics.
• Advanced experience in experimentation design and hypothesis testing.
• Proven ability to work cross-functionally in a fast-paced, data-driven environment.
• Familiarity with Git/GitHub and DBT is a plus.

What do we offer:

• Attractive compensation package
• Training to get you started and on-the-job learning opportunities
• Extensive learning resources to further develop your skills and knowledge
• Tuition Assistance Program (*applicable for FedEx positions with a permanent contract)
• Employee Assistance Program for you and your family in difficult life situations
• Employee reduced-rate shipping
• Great career opportunities
• FedEx is one of the worlds most admired companies and trusted brands year after year

Bring your ideas, individuality, and dreams to our global community. Feel good about where you work. Choose your career path - we’re ready to invest in your development. Join FedEx.

FedEx was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity employer and we are committed to a diverse and inclusive workforce in which we provide growth opportunities for all.

Our Company

FedEx is one of the world's largest express transportation companies and has consistently been selected as one of the top 10 World’s Most Admired Companies by "Fortune" magazine. Every day FedEx delivers for its customers with transportation and business solutions, serving more than 220 countries and territories around the globe. We can serve this global network due to our outstanding team of FedEx team members, who are tasked with making every FedEx experience outstanding.

Our Philosophy

The People-Service-Profit philosophy (P-S-P) describes the principles that govern every FedEx decision, policy or activity. FedEx takes care of our people; they, in turn, deliver the impeccable service demanded by our customers, who reward us with the profitability necessary to secure our future. The essential element in making the People-Service-Profit philosophy such a positive force for the company is where we close the circle, and return these profits back into the business, and invest back in our people. Our success in the industry is attributed to our people. Through our P-S-P philosophy, we have a work environment that encourages team members to be innovative in delivering the highest possible quality of service to our customers. We care for their well-being, and value their contributions to the company.

Our Culture

Our culture is important for many reasons, and we intentionally bring it to life through our behaviors, actions and activities in every part of the world. The FedEx culture and values have been a cornerstone of our success and growth since we began in the early 1970’s. While other companies can copy our systems, infrastructure and processes, our culture makes us unique and is often a differentiating factor as we compete and grow in today’s global marketplace.