ICC CAPA Owner/Scrum Master

ICC CAPA Owner/Scrum Master at Philips

Job Description

As a CAPA Owner and Scrum Master in our Image-Guided Therapy Systems (IGT-S) team, you’ll combine quality leadership with agile coordination. You'll lead high-impact investigations and corrective actions to safeguard product quality and compliance, while also driving operational focus and alignment within a cross-functional development team.

Your role:

• Take full ownership of CAPAs—from initiation to closure—serving as the primary point of contact for cross-functional teams and ensuring timely and effective resolution of quality issues.
• Conduct thorough root cause analyses using industry-standard methodologies (e.g., 5 Whys, Fishbone, FMEA) to uncover underlying factors, supported by data-driven insights from complaints, system logs, defect rates, and more.
• Define clear, actionable plans with measurable outcomes, collaborating across a variety of stakeholders to implement preventive solutions and avoid recurrence.
• Agile Team Support including Planning, prioritizing, and maintaining the team backlog. Track execution progress, manage dependencies and risks, and escalate impediments to enable smooth delivery.
• Ensure thorough, concise, and compliant documentation of all CAPA activities—from findings to validations—aligned with industry regulations while meeting global quality standards and supports successful audits and inspections.

You’re the right fit if:

• A Bachelor's degree in Physics, Electrical Engineering, Biomedical Engineering, Computer Science or a related field (Advanced degree preferred).
• A minimum of 3 years of experience in a technical leadership role within R&D in the medical device industry.
• Experience in Project management, with the ability to lead cross-functional teams and drive initiatives to completion.
• Proven expertise in root cause analysis techniques and problem-solving methodologies.
• Good communication and interpersonal skills, with the ability to influence stakeholders at different levels of the organization.

Advantages:

• Understanding of quality management principles, methodologies, and regulatory requirements
• Experience in medical imaging or in understanding of X-ray physics and operation principles
• Certification in quality management (e.g., Six Sigma Green or Black Belt)

*this position isn't open for relocation.

How we work together
We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week.Onsite roles require full-time presence in the company’s facilities.Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations.

About Philips
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.

Over 125 years ago, Frederik and Gerard Philips started a small light bulb company in Eindhoven.
Little did they realize that it would become a global force of innovation, committed to improving billions of lives worldwide. But it did.Today, Philips is a world leading health technology company with a vision to make life better for people worldwide through meaningful innovation. Making good on this promise depends on our passionate, inspirational, collaborative and diverse team.We have over 80,000+ brilliant people around the world but are always looking for more. Like-minded, motivated, focused minds to join us in creating a healthier, more connected society while transforming themselves personally and professionally.Working at Philips is more than a job. It's an experience filled with unexpected moments that will transform you in lasting and positive ways. Help us improve the world for the better while building a career that no one could have planned for. Even you.