Supply Chain Intern - (Native in Vietnamese)

Supply Chain Intern - (Native in Vietnamese)

About Transferz:

Transferz operates a global marketplace for ground transportation dedicated to travelers, travel brands, and transfer companies. Travelers can complete their travel plans with door-to-door transfers by selecting the transfer they want based on vehicle type and price and enjoy peace of mind on the first and last miles of their journeys.

With coverage in 150+ countries, 800+ airports, and more than 1,500 transfer companies in our network, Transferz is truly global. Our ambition is to become the market leader in ground transportation worldwide, and we are looking for an Operations Analyst Intern to help us achieve this goal!

Role: Supply Chain Intern
Location: Amsterdam (Office-based possibilities of 1 home-office day per week)
Duration: At least 6 months
Start Date: 15th of July / 1st or 15th of August

Key Responsibilities:

🤝 Support Destination Managers:

• Assist with building and maintaining strong relationships with local transfer companies.
• Collaborate on improving service quality and ensuring smooth daily operations.
• Help manage a portfolio of destinations by supporting coverage and capacity planning.

🔎 Operational Analytics:

• Analyze daily operations data, including ride volumes, quality performance, and pricing configurations.
• Monitor key performance indicators (KPIs) and support process improvement initiatives.

📑 Quality Management:

• Collaborate with the team to track and improve customer satisfaction metrics, including Net Promoter Score (NPS).
• Work on measures to elevate the quality of transfer services.

✍️ Newsletter:

• Write the communications to our local transfer companies for them to be aware of Transferz’s changes

Qualifications:

• 🎓 Studying Business Administration, Supply Chain Management, Logistics, or equivalent studies
• 🇳🇱 Based in the Netherlands (Amsterdam, Randstad, Utrecht area)
• 🧩 A problem-solving, get-things-done attitude
• 📊 Data analysis experience is a plus
• 🖥️ Experience working with Excel
• 📅 Available full-time (40 hours a week)
• 🇻🇳 Speaks at a native level in Vietnamese; this is mandatory

What We Offer:

• 🌟 A place where you can be yourself and grow your skills; we personalize your learning trajectory based on your desired outcome!
• 🤝 A great working atmosphere with driven and ambitious peers
• 🛠️ All the tools you need to excel, both hardware and software
• 🏢 A vibrant new office in Amsterdam with a global impact on ground transportation
• 🌍 An entrepreneurial environment where the sky is the limit!

At Transferz, you'll work at a tech company in heart and mind, but understand that technology is just a means to serve our partners and travelers. Passion, teamwork, and informal communication are the basis for creating a successful experience that allows every traveler to enjoy peace of mind.

With truly global coverage, Transferz is a multilingual and multinational company that believes in fostering diversity. Our headquarters are in Amsterdam with an additional Cordoba (Argentina) office and a presence in Bangkok. Want to join the ride? Get on board!