Your career starts on Magnet.me
Create a profile and receive smart job recommendations based on your liked jobs.
Netflix is one of the world's leading entertainment services, with over 300 million paid memberships in over 190 countries enjoying TV series, films and games across a wide variety of genres and languages. Members can play, pause and resume watching as much as they want, anytime, anywhere, and can change their plans at any time.
Summary of the Role
The Resource Planning Specialist is responsible for the creation of schedule requirements needed to meet weekly, daily and interval level customer demand. In this role, you’ll create both the requirements and schedules that align with contact arrival patterns across multiple support channels and then allocate those requirements and schedules across a vast vendor network to be fulfilled by our BPO’s. You’ll need to account for unique labor laws and restrictions, different time zones and work patterns, to be successful. This role works closely with capacity planning and operations to ensure our BPO’s are fulfilling the schedule requirements provided to them.
Responsibilities
Qualifications and Competencies
We are an equal-opportunity employer and celebrate diversity, recognizing that diversity builds stronger teams. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service.
Netflix is the world's leading internet entertainment service with over 151 million paid memberships in over 190 countries enjoying TV series, documentaries and feature films across a wide variety of genres and languages. Members can watch as much as they want, anytime, anywhere, on any internet-connected screen. Members can play, pause and resume watching, all without commercials or commitments.
Change language to: Dutch
This page is optimised for people from the Netherlands. View the version optimised for people from the UK.