IT Services Engineer

Join GÉANT as an IT Services Engineer

Are you the kind of person everyone in the family turns to when their laptop won’t start or the Wi-Fi’s acting up? Do you enjoy solving tech problems and making sure everything just works? If so, we have a role for you!
At GÉANT, we’re building the digital infrastructure that powers research and education across Europe. Behind every big discovery are the people who keep the tech running, and that’s where you come in.We’re looking for an IT Support Engineer to join our Amsterdam office. Whether you're early in your career or simply have a passion for technology and helping others, this is a chance to make a real difference while growing your skills.

Why this role matters?
Our staff rely on reliable tech to connect, collaborate, and get things done, in the office and across borders. You’ll be the go-to tech support for our Amsterdam-based team, working closely with our Senior IT Support Engineer and the wider Digital Services team.You’ll help with everything from setting up laptops for new joiners, to solving day-to-day tech issues, to supporting small IT projects, all while making sure our people feel supported and confident with their tools.

What you’ll do:

• Provide friendly, hands-on IT support to staff in our Amsterdam office (~60 users)
• Set up and maintain laptops, mobile devices, printers, and meeting room tech
• Respond to support requests via our ITSM tool (Ivanti Neurons)
• Help onboard new starters and manage equipment and access
• Keep our local inventory of IT equipment accurate and organised
• Work with the Senior IT Support Engineer to support wider projects and improvements
• Spot recurring issues, suggest improvements, and help build internal documentation
• Be a friendly, approachable tech presence in the office

About You

What we’re looking for:

• A real interest in technology — maybe you’ve been your family’s unofficial “IT person,” built your own PC, or love fixing things
• A helpful attitude and strong communication skills — you enjoy working with people as much as working with tech
• Some hands-on experience with Windows, Office 365, Teams, or similar tools (from school, a side project, or a previous job)
• Someone who’s proactive, willing to learn, and excited to grow their skills
• Based in or near Amsterdam and happy to work in the office most days (4–5 per week)
• We’re open to junior candidates — we care more about your mindset and enthusiasm than where you’ve worked before.

About Us

Why work for GÉANT?

GÉANT is at the heart of research and education networking, we offer talented people the opportunity to be part of something meaningful and worthwhile. With 150 employees based in Amsterdam and Cambridge, together we deliver an information ecosystem of infrastructure and services to advance research, education, and innovation on a global scale. Thanks to our terabit network, 50 million researchers, scientists, academics and students can share record volumes of data unconstrained by location, solving some of humankind’s biggest challenges. Work at GÉANT and you’ll be supporting critical research into sustainable energy, deep space, high-energy physics, earth observation, environmental disasters, medicine and much more!

Benefits of working for GÉANT

You’ll receive excellent benefits at GÉANT – we offer a generous holiday allowance and a 5% end of year bonus/allowance as standard. The other benefits you receive will depend on the country you are employed in, but you can rest assured that these will include an appropriate pension scheme and medical insurance.

Working Arrangements

We have adopted a flexible-hybrid model which means that employees will work flexibly between a remote and office environment.  Weekly visits to the office are required for most employees to support our values and collaborative culture and enable our teams to deliver great work.  For this role we anticipate that you may be required in the office for around 4 days per week.