Director, Client Relationship – DACH

ABOUT US

Liberty Blume is a fast-growing, technology led global business services provider and part of the Liberty Global group.

Championing a fresh approach and a curious mindset, we are on a mission to redefine global business services with our technology enabled solutions we deliver efficiency, scale and value.

Whether it’s Business, Procurement or Financial Solutions, our team of passionate specialists have perfected an approach that deal with the demands of today and the markets of the future, so our clients stay one step ahead and unlock the freedom to grow.

It is an exciting time to join us on our journey as we continue to grow our services; offering a wide range of opportunities to experienced talent who embrace a culture of change and collaboration.

Liberty Blume is part of Liberty Global, one of the world’s leading converged video, broadband and communication companies, with operations in five European countries under the consumer brands Virgin Media, Telenet and UPC.

Find the Freedom to Grow with Liberty Blume

JOB PURPOSE

As a Director, Client Relationship, you will play a pivotal role in shaping the long-term commercial success of Liberty Blume across the DACH region (Germany Austria, Switzerland). Reporting directly to the VP of Sales, you will manager some of our most important clients.

Your responsibility will be set across two main areas, one will be to develop and execute comprehensive business development and a long term client account plans, with the objective of driving profitable revenue growth for Liberty Blume in the DACH region, whilst maintaining the satisfaction of the client and being the face of the client into Liberty Blume and vice versa. You will be the main point of contact between the client and the company, working to understand client needs, providing solutions, and ensuring the delivery of high-quality products or services.

The other will be to develop and execute a comprehensive business development and sales strategy, with the objective of driving profitable revenue growth for Liberty Blume across the DACH region. Your focus will be on targeting high-value opportunities (£1m+) from both new and existing customers. From conducting thorough market research and analysis to strategic customer targeting, prospecting, and crafting compelling, product-led sales pitches, your role extends to robust negotiations and effective deal closing. In this capacity, you will hold full accountability for the future revenue growth of Liberty Blume across all lines of business.

KEY ACCOUNTABILITIES

• New Business Sales: exceeds ambitious sales targets through acquisition of new third party customers in the DACH region.
• Client Relationship Management: The Client Relationship Director builds and maintains strong, long-term relationships with clients, ensuring they feel valued and supported.
• Client Satisfaction & Retention: Ensuring clients are satisfied with the services/products provided and addressing any concerns or issues that arise. This role is critical for retaining clients and minimizing churn.
• Project Management & Coordination: Managing the delivery of services or products to clients, coordinating with internal teams (e.g., sales, marketing, operations) to ensure client needs are met on time and within budget.
• Problem Solving & Issue Resolution: Addressing client concerns, troubleshooting problems, and working proactively to resolve any issues in a timely manner.
• Upsell and XSell: Identifying opportunities for upselling or cross-selling additional products or services to clients, ensuring that they’re aware of other offerings that could benefit them.
• Client Advocacy: Acting as the client's advocate within the organization, ensuring their needs are communicated and addressed effectively by other departments.
• Client Performance & Reporting: Monitoring and reporting on the client’s use of services or products, providing regular updates and recommendations for improvements based on client performance.
• Contract and Budget Management: Ensuring that agreements, budgets, and timelines are adhered to, managing renewals, and negotiating contracts when necessary.
• Risk Management: Identify any risks or issues that may impact the client relationship, developing strategies to mitigate risks and prevent client dissatisfaction.
• Internal Collaboration: Collaborate with sales, marketing, operations, and other teams to align efforts and deliver the best outcomes for clients, providing feedback to internal teams about client needs and expectations and collaborating with cross-functional teams to solve client challenges and provide tailored solutions.

KNOWLEDGE & EXPERIENCE

EXPERIENCE

• Proven track record of sales in a business to business sales environment
• Proven track record of relationship/account management in a business to business environment, showing extensive client relationship expertise
• Experienced at building account plans with long term revenue potential, aligned to the core product set of the business, with a focus on client growth and retention
• Proven success in identifying new business opportunities within existing accounts, upselling, and cross-selling
• Ability to make informed decisions that benefit both the client and the business, balancing client satisfaction with company goals.
• Established experience of working in a complex corporate environment
• A deep understanding of the industry (and products) in which Liberty Blume operates and how that impacts client needs
• Building, managing, and motivating multi- channel lines of business and virtual teams
• Cultivate and maintain positive relationships with a wide client stakeholder group
• Strategic thinking and problem solving in a dynamic business development environment, with the ability to resolve conflict and issues
• Ability to cope with pressure and demanding timescales without compromising quality

SKILLS & ABILITIES

• Demonstrates advanced communication skills and a strong emotional intelligence to understand clients’ concerns and manage difficult conversations with tact and understanding
• Active listening – Hearing clients challenges and concerns, earning trust from clients.
• Resilience – Hunger to achieve sales and financial targets. Driving success, ability to remain resilient during long negotiation periods
• Strong executive presence, highly confident and experienced when dealing internally and externally at a senior/board level
• Time management – Ensuring prioritisation of client’s needs.
• Research skills – In-depth analytical skills to collect key info about market, competition and product demand
• Expertise in contract negotiation, pricing discussions, and managing renewal processes to ensure mutually beneficial outcomes
• Highly literate, numerate, and commercially astute.
• Familiarity with building investment business cases, and financial returns.
• Curious and creative with a proactive attitude
• High ethical standards

DESIRED QUALIFICATIONS

Education

• Bachelor's Degree in a relevant field such as: Business Administration, Marketing, Communications, Sales, Finance, Management
• Master’s Degree (optional but beneficial):
  • An MBA or a Master's in a related field

Professional Experience:

• 10+ years of experience in account management, client relationship management, or sales-related roles.
• Experience working in the services industry and with the Liberty Blume products and solutions

Certifications (Optional but Advantageous):

• Certified Account Manager (CAM)
• Certified Professional in Client Management (CPCM)
• Project Management Certification (e.g., PMP, CAPM)
• Sales Certifications (e.g., Certified Sales Executive, Sales Leadership Certification)
• CRM Software Training/Certification: In particular HubSpot

Languages:

• Multilingual skills: Proficiency in additional languages can be a strong asset, particularly for global or international companies, in particular German.

Technology

• Familiarity with digital marketing tools: Understanding digital marketing tools and techniques
• Microsoft Office Suite: Advanced knowledge of Excel, PowerPoint, and Word is required for reporting, presentations, and data analysis
• CRM Software: Extensive knowledge of CRM systems, such as Salesforce and HubSpot

Liberty Blume is an equal opportunity employer. We embrace diversity and are committed to creating an inclusive environment for our people. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process.

We’re 100% committed to having a workforce that represents every part of our society. So we’re keen to hear from candidates of all background and circumstances.

Our Story

We’re building Tomorrow’s Connections Today, bringing people together through the power of our technology.

Liberty Global is a world leader in converged broadband, video and mobile communications and an active investor in cutting-edge infrastructure, content and technology ventures.

With our investments in fibre-based and 5G networks we play a vital role in society, currently providing over 85 million fixed and mobile connections and rolling out the next generation of products and services, while readying our networks for 10 Gbps and beyond.

We’re creating national champions, combining the best broadband and mobile networks under brands such as Virgin Media-02 in the UK, VodafoneZiggo in The Netherlands, Telenet in Belgium, Sunrise in Switzerland, Virgin Media in Ireland and UPC in Slovakia.

Liberty Global Ventures, our global investment arm, has a portfolio of more than 75 companies and funds across content, technology and infrastructure, including strategic stakes in ITV, Univision, Plume, Lionsgate and the Formula E racing series.

Our scale enables us to transfer knowledge and expertise across our operations and investments, creating a dynamic family of brands united in the pursuit of innovation and excellence.

And we’re prioritising diversity, equity and inclusion in our workplace and communities, while reducing our impact on the environment. We are using technology as a force for good; for our people, our partners and the planet.