Business Operations Lead

Business Operations Lead at Roche Diagnostics Netherlands

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

The Position

Roche Diagnostics Netherlands, Almere

We are looking for an experienced and inspiring Business Operations Lead to join our team. In this role, you will lead our Business Operations team and play a key role in shaping the experience of our customers across the Netherlands. You’ll oversee end-to-end business and supply chain processes with a strong focus on sustainability, efficiency, and innovation, while fostering an environment where people can grow and share ideas openly.

We’re looking for someone with a solid background in supply chain and operational leadership who thrives in a dynamic, international environment and wants to make a meaningful impact in healthcare.

Your responsibilities

• Lead and develop the Customer Operations and Business Enabling teams, enabling individuals to grow and thrive
• Drive the local supply chain planning strategy in alignment with global and regional goals
• Engage with stakeholders to ensure superior customer experience and business continuity
• Optimize business and supply chain processes by leveraging data, technology, and automation
• Lead large-scale, end-to-end initiatives and represent Business Operations in local and global projects
• Align local facility management practices with global standards and drive continuous improvement
• Define and track key metrics such as OTIF, SLAs, customer complaints, inventory levels, and distribution costs
• Collaborate across teams and apply Business Operations expertise in cross-functional squads

What you bring

• A strong drive to improve and innovate, with a collaborative leadership style
• The ability to think end-to-end and simplify complex processes
• A customer-focused mindset and a passion for creating seamless experiences
• A proactive and curious attitude towards leveraging technology and new tools
• Excellent communication skills and the ability to influence across teams and hierarchies
• A resilient and flexible approach in a fast-evolving environment

Your experience and expertise

• 8+ years of experience in supply chain management or business operations, including 5+ years in a leadership role
• Proven track record in driving change and managing complex projects
• Inspirational leader with a passion for people development and personal growth
• Strong analytical and continuous improvement skills
• Experience in a matrixed or international organization
• Fluency in English; Dutch is a plus
• Experience in healthcare or diagnostics is preferred
• Facility management experience is a plus

Why Roche?

We are an open and inclusive organization that is continuously evolving. This brings opportunity. At Roche, your growth is not dictated but supported. We encourage you to actively shape your development, and we’ll invest in helping you succeed.

Here’s what we offer:

• A dynamic, market-leading company with opportunities both nationally and internationally
• A great place to work, have fun, and make a meaningful impact on patient lives
• An agile environment where employees are empowered to make decisions and lead change
• Diversity and inclusion are at the core of our culture. You are welcome to bring your full, authentic self to work
• Opportunities to grow on and off the job. We invest in our people
• Competitive compensation and benefits, including a 13th month, performance-based bonus, and participation in our stock program

Want to know more?

Feel free to contact our Talent Acquisition Partner, Matthijs van Heusden, at +31 6 41607509 or via matthijs.van_heusden@roche.com.

Who we are

A healthier future drives us to innovate. Together, more than 100,000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.

Let’s build a healthier future, together.

Roche is an Equal Opportunity Employer.