Functional Application Manager

The Functional Applications Manager Source to Pay will oversee the administration and maintenance of finance systems, ensuring compliance with policies and procedures. This role involves managing access, supporting incidents and operational needs, coordinating with third-party vendors, and maintaining master data. The functional application manager will also support change management processes and provide training within the finance team.

Key Responsibilities

• Develop and manage processes for onboarding, changing, and revoking access to finance systems. Maintain authorization matrices and ensure compliance with local and security policies.
• Coordinate centralized change requests and manage change processes, ensuring all changes impacting financial reporting are documented and prioritized appropriately.
• Serve as a subject matter expert for process improvements within finance systems and translating them into business requirements to support technical enhancements.
• Collaborate closely with the tech team to implement technical solutions that improve controllership, efficiency and user satisfaction.
• Establish priorities, resolution timelines, and escalation paths for incidents. Ensure timely and effective resolution of issues, and align with office IT for appropriate incident flows.
• Document, maintain, and periodically review SLA requirements. Ensure adherence to SLA terms and conduct periodic reviews for continuous improvement.
• Oversee third-party tools and vendor support portals. Periodically assess business satisfaction and update the team on new releases or bug fixes.
• Manage authorizations and segregation of duties within master data. Ensure processes align with business requirements.
• Utilise ticketing tools (e.g., Topdesk, JIRA) to maintain an audit trail for requests, testing, and approvals. Capture SOC report reviews and follow-up on exceptions using LogicGate.
• Conduct periodic awareness training within the finance team. Ensure team members are knowledgeable about policies, procedures, and new system updates.
• Perform self-reviews to ensure compliance with policy requirements. Conduct periodic assessments to ensure effective incident resolution and adherence to functional administration policies.

Qualifications / Skills

• Bachelor's degree in Finance, Information Systems, or related field.
• Proven experience in finance systems - very beneficial if that includes Business Central, Tagetik and/or ProQuro
• Strong understanding of access management, change management, and incident resolution.
• Excellent organizational and communication skills.
• Ability to conduct training and awareness sessions.
• Fluent in English, Dutch or French is a plus
• Ideally familiarity with agile including tooling ie slack, Jira, Confluence

What's in it for you?

• citizenM experience nights for you (and friends and family)
• Personal and professional development opportunities and programs
• Latest tech devices and all the tools you need to be successful in your role
• Commuting travel costs covered (by car or public transport)
• Pension and cycle-to-work scheme
• Subsidized fresh daily lunches at our support office
• Flexible public holidays
• Employee assistance program
• Varied team days and social events (from food trucks and quizzes at the office to parties on boats)
• Spacious office in a historic building surrounded by gardens

Please note that we are only able to consider applicants with the right to work in the Netherlands. We won't be able to sponsor Visas for this role.

About citizenM

citizenM is an affordable luxury hotel chain for mobile citizens of the world. With a style that will knock your socks off, we offer citizens a real home from home, plus the world’s fluffiest pillows. Our typical guest is a frequent traveler who is quality and design-driven, and value-conscious. We currently have hotels in the Netherlands, France, UK, Switzerland, Denmark, USA, and Asia, with more to come soon. We are proud to put hospitality back into the hospitality industry and have received numerous awards for our groundbreaking approach. We like to do things differently. This means our hotels are not traditional… and neither are our support offices. We're open-minded, with kind hearts and global minds. 🧡

We actively seek applications from qualified individuals and groups who are under-represented in the workplace, whether in relation to religion, ethnicity, age, gender identity, sexual orientation or disability. We’re also happy to make accommodations in the interview process and beyond to best suit the needs and strengths of disabled people and neurodivergent individuals. If you require accommodations, please add a note in your application and we will work together to find the best solution possible.