Business Solution Specialist (Service and Maintenance)

Unlock New Doors and Opportunities with ASSA ABLOY Entrance Systems

Who are we?

Are you our new Business Solution Specialist?

Welcome to ASSA ABLOY Entrance Systems, where we invite you to unlock new doors and opportunities with us!

Within the Business Segment Pedestrian (BSP) we design, sell, manufacture, install and service innovative entrance solutions for pedestrians. Our Business Applications team consists of an international group of business solution specialists and architects. Together we support business units to effectively and efficiently manage their core business processes.

Are you looking to be the bridge between the processes and improvement requests from our business and the solutions our service applications and integrations provide?

What you will do as our Business Solution Specialist?

Within BSP we distinguish four workstreams, together covering the full width of our business from sales to production and via service to finance. The role described here relates to the workstream Service and Maintenance.

Service and Maintenance consists of all processes from installation of doors to selling and managing service contracts, via the lifecycle of service events, quotations and preventative maintenance, with support of service logistics.

In the role of Business Solution Specialist for Service and Maintenance you will take charge of process enhancements and business support. Working closely with the colleagues from the Business Applications team as well as software suppliers and external consultants, you will setup and improve service applications to support our business in the execution of their high value service management processes.

Main responsibilities consist of:

• 2nd level support for service systems (such as Astea Alliance), working with stakeholders at all levels of the organization.
• Managing change requests for the different business units, from requirement gathering to delivery.
• Participating in projects to improve and harmonize business processes and to install new service solutions.

What skills and experience are we looking for?

If you are someone who enjoys turning business challenges into application solutions, who thrives in a collaborative setting, and loves driving innovation, we want to hear from you!

The following skills and experience are key in successfully fulfilling the business solution specialist’s role:

• Education level bachelor or higher.
• Profound knowledge by means of education or experience of the main (field) service and maintenance processes.
• Three to six years of experience in a similar role in a dynamic, international corporation either as business consultant or application specialist.
• First class analytical skills (without losing the oversight).
• Experience working with service applications (Astea Alliance, FMP360 or other).
• Strong communication skills.
• Fluent in Dutch or Swedish and English (speaking as well as writing). Profound knowledge of a further European language is an advantage (German or French preferred).

Having (some) technical skills in area of SQL/API/RPA/PowerBI will help. The job comes with regular international travel, mostly in Western Europe.

Finally, we are looking for a person with growth potential and ambition. It is important to be able to work independently as well as in team. Someone who is creative, takes initiative and has natural ability to communicate effectively with stakeholders at all levels.

Why join us?

At ASSA ABLOY we are passionate about creating a safer, more open world.

Joining us means becoming part of a diverse, forward-thinking team, where innovations and personal growth are encouraged. Within the company you will find a friendly, supportive environment where your ideas truly matter, and where you will have the freedom to shape your career.

What do we offer?

We offer an excellent package of employment conditions:

• Good salary.
• Laptop and smartphone.
• Holidays (in line with relevant Dutch CAO).
• Participation in company (CAO) pension plan.

We are the ASSA ABLOY Group

Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 63,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access.

As an employer, we value results – not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.

As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.

If you have any questions about the role or the process, email Shannon Gomez, Talent Acquisition Business Partner, at shannon.gomez@assaabloy.com

Let’s create a safer and more open world - together! 🚀