Front Office Supervisor

Join Our Team as a Front Office Supervisor

Looking for an exciting role as a Front Office Supervisor? Join our team as we seek an enthusiastic and experienced professional to take charge. As a Front Office Supervisor, you will lead and motivate our reception team, ensuring a warm welcome and exceptional guest service. Don’t miss this opportunity to be part of our dynamic hotel team.

As a Front Office Supervisor, you are an example for the reception team and the go-to person for the guests and your colleagues. With your proactive attitude, you take charge and the initiative when it comes to all things reception-related. You will train new employees and be the first representative for the guests and your team. You make sure that our guests always get a warm welcome and walk out with a big smile!

Together with the team, you provide the ultimate guest experience and always take that extra step!

Responsabilités

• Check-in and check-out of the guests;
• Answering questions of the guest;
• Complaint handling & all other additional (administrative) tasks;
• Training, managing, and motivating the reception team;
• Dealing with procedure improvements;

Qui êtes-vous?

You ensure that your colleagues and the reception team are always happy and you are aware of everything that’s happening on the floor. You have a strong personality and you don’t mind taking an extra step for your colleagues and the guest. You always have everything in order and with your clear communication, the day runs smoothly.

In addition to the above, we also have a few other requirements that we are looking for:

• You are very hospitable, representative, and have a great sense of responsibility;
• You have +/- 2 years of experience in the Front Office within the hotel industry;
• You have experience in managing a team or you have the ambition to learn this.

Que recherchons-nous?

We are looking for a real multitasker with a great sense of responsibility. Someone who gets energy from doing and arranging everything at the same time, but who keeps the overview and keeps calm. You radiate positivity and will take care of a good team spirit!

In addition to the above, there are also a few other qualities that we are looking for:

• You live in or close to Amsterdam/Amstelveen;
• You speak English fluently, Dutch is a plus;
• You want to learn and have the ambition to grow.

Que proposons-nous?

An open work culture in which our young ambitious professionals are learning by doing, and if desired, get the opportunity to grow within Cityden Aparthotels and their role. We love hard work and we alternate this with regular team building and fun (foreign) activities, as well as a quarterly drink for all Daymakers.

But there is much more, we also offer you:

• Special rates for the employees to spend a night at the hotel & 30% discount at all Lucia’s Restaurants & Bars;
• Free gym and sauna use at all Cityden locations;
• Regular (afternoon) drinks and trips with the team or entire company;
• The opportunity to grow, within your hotel or the new hotel(s)