Intern CS Content Creator

Intern CS Content Creator

WE ARE DENIM HEADS.

We love denim. Live and breathe it. It’s in our DNA. At G-STAR, we see no limit to what denim can do. We believe it can be a force of progress and innovation for both people and planet. How? By hiring the most creative, curious, and caring minds. People who think beyond fashion. Bringing big ideas to big challenges. Driven by possibility. Those who work hard, make mistakes, but always continue to grow. Denim is in our DNA, our people are our stitching. Join the denim heads making raw denim!

We are committed to creating an inclusive environment and welcome applications from all qualified candidates, regardless of background, identity, or experience.

HERE'S WHAT WE'LL DO TOGETHER:

As our Intern Customer Service Content Creator, you will be supporting the world’s most iconic denim brand by arming G-Star customers with the knowledge they need to get the most out of their G-Star customer service experience. You will be part of a flexible and talented team of players.

YOUR TASKS & RESPONSIBILITIES:

• Work with members of the Customer Services team to edit and update content on G-Star website and App (FAQs, how-to articles).
• Research, create, and edit content for a variety of digital platforms aimed at both internal and external audiences.
• Turn complex information into easy-to-understand content so that the intended audience can relate quickly (For customers and internal teams).
• Manage existing content, including making timely updates and archiving what's no longer needed.
• Respond to internal and external feedback on content, including making updates to existing, or creating new, content when appropriate.
• Create/update training and internal knowledge articles.
• Manage content projects from beginning to end and handle basic customer service escalations when necessary.
• Assist with community management by monitoring online customer service conversations.
• Set up and own feedback program intended to collect feedback from G-Star CS team and create action plan.

WHAT YOU BRING TO THE TABLE:

• You are passionate about digital storytelling across customer services.
• You are passionate about engaging with others and facilitating connections between others.
• You enjoy brainstorming and collaboration.
• Excellent writing technique using different styles and tones.
• Flawless spelling and grammar uses.
• Must be confident in researching various topics and utilizing reputable sources.
• The ability to take complex scenarios, processes and present them to broad external and internal audiences in simple terms.
• Preferably pursuing an education in English Literature, Communication, Marketing, Journalism or related fields.
• You are available full-time (40hrs per week) for a period of 6 months starting in July / August 2025.
• You are enrolled at a university or college in the Netherlands or EU, during the whole length of the internship. Unfortunately, we cannot provide immigration support for internships at this time.
• If you are a non-EU student in The Netherlands, you are in possession of a mandatory internship assignment.
• You are already living in the Netherlands and are in the possession of a BSN, or in a process of getting one.
• Finally, if you have a strong personality and excellent verbal and written communication skills in English, we’d love to meet you!

HERE'S WHAT WE BRING TO THE TABLE:

In addition to €600 monthly allowance for your internship, working at G-STAR brings so many perks and exciting opportunities, we don’t know where to begin… How about:

• An awesome and diverse team that collaborates to inspire,
• A work environment that offers room for fun, inspiration and innovation,
• A clothing budget of €400 to buy the latest G-STAR items!
• To keep up the greatness we also offer you a healthy, fresh, and delicious lunch in our HQ in Amsterdam,
• If you don’t have an OV student travel card, we will cover your travel expenses,
• You will also enjoy two paid days of leave per month!