Travel & Expense Specialist

Netflix is one of the world's leading entertainment services, with 283 million paid memberships in over 190 countries enjoying TV series, films, and games across a wide variety of genres and languages. Members can play, pause, and resume watching as much as they want, anytime, anywhere, and can change their plans at any time.

At Netflix, we are shaping the future of entertainment by bringing top-quality global content to virtually every country around the world. Members can play, pause, and resume watching, all without commercials or commitments. As we expand globally, we continue to look for the best and brightest talent to help us scale.

Our Global Travel and Expense (T&E) team is searching for an operations professional to support the global business. This position is located in Amsterdam and will be responsible for providing an excellent employee experience for all Netflix T&E related inquiries from around the globe. The ideal candidate will be detail-oriented, organized, able to process a large volume of T&E inquiries, and will possess excellent communication skills.

This is an exciting opportunity to be part of a stellar global team and part of a fast-paced and growing international company.

Primary Responsibilities

• Field and respond to T&E inquiries related to expense report creation/submission in Workday, travel support, travel guidance, corporate card maintenance, and other related tasks for Netflix employees from around the world. Ensure SLAs are being maintained.
• Manage administration of the corporate card program, including but not limited to issuance of new cards, increases in card limits, fraud charge inquiries, and lost cards.
• Assist T&E analysts regarding employee-related inquiries.
• Perform tasks related to invoice reconciliation, NPS scores, audit of expenses, and T&E program access management.
• Assist in employee outreach and engagement related activities.
• Research errors to determine recommendations and solutions or escalations.
• Liaise and collaborate with the global T&E Specialist team to build out knowledge base.
• Day-to-day management of T&E tools and program offerings.
• Ad hoc projects as requested.

Qualities We’re Looking For

• Ability to multitask and handle high volumes of support requests.
• High professional proficiency in the English language.
• Recent experience (3+ years) with working in a high-volume corporate T&E environment is a plus.
• Finance and/or operational experience preferred.
• Basic accounting understanding related to coding of expenses.
• Excellent written and verbal communication skills.
• Extremely organized and detail-oriented.
• Critical thinker and problem solver.
• Able to express ideas thoughtfully and with passion.
• Demonstrated ability to identify and drive improvements and continuously simplify processes.
• Able to communicate effectively with team members.
• Ticketing system experience - ZenDesk is a plus.
• Tech-savvy - Experience with G-Suite, Slack, Microsoft Suite a plus.
• Experience with Travel, Corporate Card, Expense, and Travel Management Company (TMC) systems - experience with Workday Expense, CitiBank, Oversight, and Navan are a plus.
• Analytical Skills with experience in data analysis and reporting.

Inclusion is a Netflix value and we strive to host a meaningful interview experience for all candidates. If you want an accommodation/adjustment for a disability or any other reason during the hiring process, please send a request to your recruiting partner.

We are an equal-opportunity employer and celebrate diversity, recognizing that diversity builds stronger teams. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service.