Implementation Engineer

Implementation Engineer Role

The Implementation Engineer role involves managing the implementation of Mapiq's solutions, working closely with customers and internal teams. You also will have the opportunity to manage the co-development projects with our customers, which makes this role unique and a great opportunity to enhance your project management skills!

About Mapiq

We provide a workplace experience platform that allows people to connect more deeply to their workspaces and to each other. When connecting becomes effortless, employees can focus on what matters most: having a meaningful day at work. This is our workplace experience. Next to that we support Global Workplace Leaders to provide them with the data and insights which they need to create a great workplace experience. We are always on the lookout for ambitious individuals who will bring their ideas, background, and culture to the Mapiq team.

Your role at Mapiq

As an Implementation Engineer, you play a vital role in ensuring a successful implementation of our cutting-edge Mapiq platform. You are the go-to person for technical expertise, providing guidance and assistance to customers and internal teams. Collaboration and clear communication is key in this role, as you will work closely with our customers, Customer Success, and Product teams to implement and onboard the Mapiq platform for our customers. Additionally, you will have the opportunity to independently manage projects for improving our way of working or running a co-development project with one of our customers, showcasing your versatility and ability to deliver results.

At our organization, we value effective communication and foster a collaborative environment. As an Implementation Engineer, you will have the chance to interact with various disciplines within the company, contributing to a diverse and dynamic work experience.

What else to expect from this role:

• Implement the full Mapiq product for our Customers, managing both the project management side and performing the implementation tasks.
• Set up technical integrations for our customers, like authentication methods (Single Sign-On) and integrations (APIs, room calendars from M365 and/or Google Workspace).
• Support and oversee the installation and troubleshooting of sensor hardware in our customer's offices.
• Support the Product team with feature developments for customers acting as a bridge between the customer and the Product team.
• Have the ability and desire to fully understand the end-to-end process flow to guide customers effectively and think for the customer.
• Provide technical support with a focus on reducing customer effort.
• Contribute to providing feedback to the Product team, improving the Implementations & Support team's working methods.
• Collaborate with different teams within Mapiq that are part of the customer's journey.
• Resolve support-related queries escalated from the Support Engineer.

Who are we looking for?

We try to keep it realistic, but if we have to describe our perfect candidate, it would be someone with more than 3 years of experience as an implementation engineer, or implementation consultant.

Next to that you:

• Have excellent time management, ensuring a proper balance between Implementation, Support, and side projects.
• Are a quick learner that can swiftly apply newly learned skills.
• Are a flexible worker that can switch focus from the different tasks coming your way.
• Have strong and proven communication skills.
• Have experience with supporting customers in which you have led client-facing implementations and supported them through offered services.
• Have a technical background in which you have a clear understanding of IT principles and applying it.
• Are able to translate complex queries to understandable languages our customers can easily understand.
• Customer is king principle, in which you try to remove all forms of effort for our customer.
• Excellent in English, Dutch is a significant plus.
• Authorized to work in The Netherlands.

We are working in an industry that is going sky high, and we wouldn’t be able to keep up without the talented people we have at Mapiq. We always strive to hire people that bring their own ideas, background and culture to help us raise the bar.

What to expect?

• We embrace hybrid working and agreed to be 3 days per week working from the office. We believe that magic happens when we work together as the total Mapiq team. This is why we have Thunder Thursday as our purposeful attendance office day.
• Enjoy 1 month of workation from anywhere in the world
• We think work is about reaching goals and developing yourself professionally and personally. We care about your well-being and offer free mental health support.
• We have 50+ employees who have built a strong community of board game enthusiasts, sports fanatics, coffee lovers, and more! Be yourself and have fun!
• Competitive pay: to us, that means that we pay you what seems fair to us, based on your current experience and skills.
• Please let us know if you think specific tools or devices should be part of your job offer. We will also provide you with €300 reimbursement to improve your home office, so you'll always be comfortable!
• And of course, we provide a pension plan, 25 vacation days, and travel reimbursement.