Senior ServiceNow Developer

We are recruiting a Senior ServiceNow developer working in the ServiceNow Support Team within IT.

The IT function is a key part of our business services and operates across International with key hubs in Leeds, Warsaw, and Australia (Melbourne, Brisbane, and Perth).

As the ServiceNow Senior Developer, you will leverage your extensive expertise in ServiceNow to design and oversee the architecture of the platform, ensuring alignment with business needs and strategic objectives. You will serve as a technology subject matter expert, responsible for the analysis, design, development, and implementation of enhancements to the ServiceNow platform, focusing on ITSM, HR, and custom applications.

The ideal candidate will be able to demonstrate comprehensive understanding of the ServiceNow platform with the ability to validate through experience why utilising an out of the box solution is key for driving business needs. They will be able to deal with complex problems, tackling technical challenges and providing solutions that enhance platform functionality and user experience.

Experience of working on ServiceNow is a must as well as working in a large-scale, fast-paced organization, along with a strong familiarity with agile methodologies.

Main duties and responsibilities

• Define the technical architecture and best practices for the ServiceNow platform
• Collaborate with stakeholders to align ServiceNow capabilities with business objectives, ensuring that solutions support organizational goals
• Develop excellent quality ServiceNow customisations using agile techniques such as Test Driven Development and Pair Programming
• Developer and lead in ensuring ServiceNow development practices align with existing DLA Piper internal development team standards
• Manage and design integrations with other systems and tools
• Perform administration duties and configuration tasks in ServiceNow including standard configuration, security, workflow, data management, and integration
• Ability to take ownership of stories, defects, or bugs to resolution ensuring all stakeholders are kept informed
• Finding the best OOTB solutions for DLA Piper
• Liaising with systems development staff and software suppliers on the development of system enhancements to overcome known problems
• Aligns business issues with solutions that ServiceNow offers and communicates to business peers
• Raise opportunities of potential automation to enhance the end user experience with the platform
• Work closely with platform and product Teams in an agile environment to deliver high-quality solutions rapidly and efficiently

About you

• 8+ years of experience in Service Now Development
• Expert knowledge of ServiceNow of the platform and its best practices and latest features, including expertise in setting up the full ServiceNow solution and its integration with other products
• Expert practical knowledge and experience of scripting – including use of data table structures, Business Rules, UI Policies, ACL’s, and utilisation of REST/SOAP integrations
• Technical expert on application integrations, data transformations, ServiceNow MID Servers, Active Directory etc. around ServiceNow based around configuration and development
• Excellent customer facing skills to act as a technical subject matter expert when engaging with the business or process owners, capable of taking technical requirements and presenting these back in simple, clear and concise terminology
• Ability to assist with pre-release and release processes including final testing, corrections, and documentation preparation
• Commitment to further development of knowledge and skills both current and new
• A solution focussed problem solver
• Strong communicator with the ability to engage and manage stakeholders from a variety of different backgrounds and disciplines
• Ability to design a solution from a set of business requirements
• Ability to work cross-functionally, understanding the needs, objectives, and constraints of those in other disciplines and functions
• Knowledge and experience supporting the technologies supported by the team
• Previous experience of working within an Agile development framework
• ITIL V4 Foundation (desirable)
• Knowledge within ITOM. Discovery and orchestration based on Service Now certification

About us

DLA Piper is a global law firm with lawyers and business service professionals located in more than 40 countries throughout the Americas, Europe, the Middle East, Africa, and Asia Pacific. Our global reach ensures that we can help businesses with their legal needs anywhere in the world. We strive to be the leading global business law firm by delivering quality, service excellence, and value to our clients and offering practical and innovative legal solutions to help them succeed. Our clients range from multinational, Global 1000, and Fortune 500 enterprises to emerging companies developing industry-leading technologies, as well as government and public sector bodies.

Our values

In everything we do connected with our People, our Clients, and our Communities, we live by these values:

• Be Supportive – we are compassionate and inclusive, valuing diversity and acting thoughtfully
• Be Collaborative - we are proactive, passionate team players investing in our relationships
• Be Bold - we are fearless and inquisitive, challenging ourselves to think big and find creative new solutions
• Be Exceptional - we are strategic and driven, exceeding standards and expectations

Diversity and inclusion

At DLA Piper, diversity and inclusion underpins how we live our values and everything we do. We believe that everyone has a voice, and that everyone’s voice counts. We know that the rich diversity across our firm makes us stronger, more innovative, and creative, which helps us to better serve our clients and communities. We are committed to providing an inclusive working environment and culture across our global firm, where everyone can bring their authentic self to work.

Diversity of perspective, thought, background, and culture combine to make us the leading global law firm; that’s why we actively seek to build balanced teams. We welcome the unique contribution that you will bring to our firm and actively encourage applications from all talented people – however your talent is packaged, whatever your background or circumstance, and regardless of how you identify.

Hybrid working

We recognise that people have responsibilities and interests outside of their career and that as a business, we all benefit from working flexibly. That's why we are open to discussing with candidates the different ways in which we are able to support requests for agile working arrangements.