Global Director of Identity and Access Management Operations

What are you looking for?

What do we offer?

• To be courageous
• To live wholeheartedly
• To keep growing

What do you bring?

• Inspiring leadership
• The ability to connect
• High focus on quality

Why Ahold Delhaize

• Huge Impact
• Work with fun and smart colleagues
• (Inter)national growth opportunities

How you can
make a difference

As the Director of IAM Operations at Ahold Delhaize, you will spearhead the transformation of our global Identity and Access Management (IAM) Service Delivery into a high-performing, agile operation. Your portfolio will include services such as Enterprise Active Directory, Azure AD, IBM ISIM/ISAM, MFA, Certificate Services, Access Provisioning, Access Reviews, and Privileged ID Management across all operating companies. This role is pivotal in ensuring the secure operation of our business functions and supporting Ahold Delhaize’s ambition to be a high-performing, innovative, and inspiring workplace. Your leadership will be crucial in maintaining the reliability and excellence of our IAM services under all circumstances.

About Ahold Delhaize

We’re Ahold Delhaize, one of the world’s largest food retail groups and a leader in both supermarkets and e-commerce. Together with our 17 strong local retail brands in the United States, Europe and Indonesia, we make a meaningful difference in the lives of our brands’ customers, our people and the world around us. We offer a highly dynamic, international work environment in which our associates thrive.

Your new work environment

As Director of IAM operations, you will be joining our Technology department. Technology is vital to Ahold Delhaize and its entire family of brands. As a global team, we support and accelerate the tech transformation and IT optimization of our company and brands. By providing the best possible IT strategy, infrastructure and technology, we enable the company to strengthen our position as a leading omnichannel retailer. We’re a highly energetic team – our members are from different cultures, all over the world – with a very innovative mindset and a truly global view. We collaborate regularly across countries and brands. We are eager for continuous transformation within an ever-changing environment, constantly seeking new, innovative technologies and processes to stay ahead of the curve. If you want to learn from the best, the Technology department really is the place to be.

You will be given the freedom and responsibility to take ownership of your work and broaden your horizons by working together with knowledgeable colleagues from different countries who have an abundance of expertise in many areas. We will continuously support you and help you build on your talents and skills for the future.

Key responsibilities of your role

• Leadership & Strategy: Reporting to the VP IAM Platform and Architecture, you will work closely with global and local IT teams to define smart objectives, set key priorities, and achieve ambitious targets.
• Service Excellence: Ensure the seamless operation of IAM services that support over 550 K users, which are critical as our organization's first layer of defence.
• Innovation & Transformation: Drive the adoption of new technologies, processes, and tools to foster an innovative culture. Lead by example with a strong drive for excellence and continuous improvement.
• Team Development: Build and sustain high-performing teams through proactive leadership, effective change management, and a focus on engagement and skill development.
• Operational Efficiency: Assess and optimize processes for efficiency and effectiveness, ensuring best practices are shared and implemented across teams and stakeholders.

Your role is highly diverse and encompasses various responsibilities. Here are the key ones:

• End-to-End IAM Service Excellence: Deliver comprehensive IAM services globally, ensuring alignment with agreed service levels from Service Delivery to Business.
• Lifecycle Management: Oversee the entire lifecycle of IAM services, ensuring stability, availability, and seamless integration of IAM requirements during projects.
• Global IAM Service Delivery: Develop and lead a global IAM service delivery capability, supporting approximately 550K users.
• High-Performing Team: Build and nurture a high-performing IAM service delivery team, ensuring stability and swift execution across diverse IAM services.
• Strategic IAM Agenda: Drive the Ahold Delhaize IAM agenda and priorities, encouraging engagement with retail business processes and leveraging IAM to enhance competitiveness and continuous improvement.
• Vision and Leadership: Establish a clear vision for the IAM team, leading by example and setting high standards for performance and behavior.
• Team Development: Build and nurture a high-performing IAM team, ensuring effective engagement with IT and business stakeholders.
• Thought Leadership: Act as a thought leader in IAM, driving innovative solutions and strategic initiatives.

What’s in it for you?

Aside from what we ask of you in this role, we also have a great deal to offer you: plenty of growth opportunities and various cross-brand career options; flexible working hours; a hybrid working model (we ask you to spend at least 50% of your working time at the office); and the chance to drive meaningful change on a global scale. You can look forward to a good work-life balance, and the chance to work in an inclusive environment that wholeheartedly encourages growth and welcomes you just the way you are.

Plus:

• A gross annual salary of 104,000 to 134,000 based on full-time employment
• Attractive bonuses
• A first-rate pension plan
• Stocks
• 20 vacation days and the option to buy an additional 12.5 days from your personal ‘flex budget’
• Travel expenses or an NS travel card
• A laptop and smartphone
• If needed, an electric lease car

Requirements

• We think you’ll be best geared for success if you meet the following requirements:
• In-depth knowledge of IAM principles, concepts, and best practices
• Strong project management skills to oversee management/implementation of IAM transformations
• Demonstrated leadership skills to drive teams, manage stakeholders, and motivate team members
• Solid technical background
• Demonstrated experience with security standards and regulatory requirements relevant to IAM (such as GDPR)
• Demonstrated proficiency in IAM products
• Strong interest in IAM landscape and ability and willingness to stay updated with trends and new industry best practices
• Strong communication and stakeholder management skills
• Strong project planning skills
• Strong demonstrated reporting abilities to measure and improve effectiveness of IAM platform

Apply now!

Are you keen to join the IAM team? Even if you don’t tick all the boxes, but you still believe you have the personality and skills that make you a suitable candidate, we strongly encourage you to reach out to us. Apply now via the button on this page, or feel free to contact Clifford Haakmeester via Clifford.haakmeester@ah.nl if you have any questions.

At Ahold Delhaize and our local brands, we broadly define diversity as being inclusive of thoughts and skills, generational differences, LGBTQ+, gender, race and ethnicity, disabilities, nationalities and more, and we accept all people for who they are.

What
matters to us?

Ahold Delhaize is one of the world’s largest food retail groups and a leader in both supermarkets and e-commerce. Together, we help people eat well, save time and live better – it’s how we make a difference. And we do it because we care: for our customers, our people and the world around us.

Be courageous

"I realized how much impact you can truly have as an individual, working for such a huge international company.” Robert Němec, Solution Architecture Manager

Live wholeheartedly

“The support this company has always offered means the world to me." Christy Elgee, Manager of Cyber Defense and Operations, Ahold Delhaize USA

Keep growing

“I feel the freedom to show initiative, propose changes and try new things. Having that freedom gave me wings to fly.” Robert Němec, Solution Architecture Manager