ServiceNow Technical Consultant

ServiceNow Technical Consultant Opportunity at Cognizant

Your role

What makes Cognizant a unique place to work? The combination of rapid growth and an international and innovative environment! This is creating a lot of opportunities for people like YOU — people with an entrepreneurial spirit who want to make a difference in this world. At Cognizant, together with your colleagues from all around the world, you will collaborate on creating solutions for the world's leading companies and help them become more flexible, more innovative and successful. And this is your chance to be part of the success story: we are looking for a Technical Consultant to join our team.

As a Technical Consultant, you focus on the technical and logistical deployment of cloud-based solutions that meet client’s business needs, primarily developing ServiceNow modules and/or Web Services to exchange data between ServiceNow and other technology systems using programming best practices. You will be responsible for requirement scoping, tool configuration, solution development and achieving technical milestones throughout the lifecycle. You can identify risks and report them in a timely manner, have good communication with the project team, and have the ability to work without constant direction or supervision.

Responsibilities

• Design, develop and implement Service Catalog workflows, ITIL processes, ITAM modules within ServiceNow platform and integrations with external systems
• Implement technology specific best practices and standards
• Design and develop extensions to ServiceNow data model in support of requirements towards AMDB and CMDB, SACM and other modules
• Review and refine designs for usability, review testing scenarios and refine test cases, to ensure applications quality and work with users to review test results to ensure they meet expected results
• Provide 2nd/3rd level ServiceNow support, resolve incidents/enhancements/defects writing, debugging and testing using a mix of JavaScript and server-side Java
• Produce and maintain detailed system documentation, including design specs, solution proposed, unit testing, tech notes, etc
• Instruct, assign, review the work of other team members, including the review of high-level designs, detail designs, code, and test plans and results
• Follow up on outstanding client needs and provide timely status reports to their lead
• Assist in the scoping of new opportunities and design tools and techniques to deliver efficiently
• Ensure each artifact produced, each configured technical component, and all personal interactions are of the highest quality
• Communicate technical problems and solutions to both technical and non-technical audiences

Requirements

• Graduated software engineer, electronic engineer, technician, technologist or related education certificate
• Proven experience in one additional product lines outside Sys Admin Foundations v3 preferred
• Minimum of 1 year of experience in General Consulting, Service Management, Software Development
• 2+ years of platform configuration experience with a demonstrable portfolio of multiple platform successes
• Web development background: JavaScript, HTML, CSS and JavaScript frameworks
• ServiceNow Experience
• ServiceNow Certified System Administrator is a must
• Experience in Agile development environment
• Software development life cycle management
• Analytical Thinking / Problem-Solving
• Fluent English, Dutch is nice to have

What we offer

• A competitive salary based on your qualities and experience
• NS business card to cover your commute expenses
• 25 days of paid holiday per year
• A laptop and a smartphone
• A pension scheme
• Health insurance
• Organization driven by technology – we have a tremendous technology backbone
• Access to Udemy, Cognizant Academy digital libraries for your continuous learning
• Open, ‘can do’ team spirit and international environment that encourages making your ideas reality!

Diversity and Inclusion at Cognizant

At Cognizant, we believe diversity and inclusion are at the heart of our ability to execute successfully and consistently over the long term. We recognize that our people are our most important asset. We strive to create an environment where all associates feel comfortable to be themselves, feel accepted and can therefore thrive both personally and professionally. We continue to drive D&I throughout our organization to unlock the insights, imagination and innovation of our associates, as well as reflect the diversity of our clients and communities. We are a Dutch and European Top Employer and continually drive employment recognition and engagement through employee friendly policies and affinity groups such as “Women Empowered”, “Embrace LGBTQ+” and “Race Equality Network”.

The Cognizant community:

We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.

• Cognizant is a global community with more than 300,000 associates around the world.
• We don’t just dream of a better way – we make it happen.
• We take care of our people, clients, company, communities and climate by doing what’s right.
• We foster an innovative environment where you can build the career path that’s right for you.

About us:

Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2024) is consistently listed among the most admired companies in the world.

Our commitment to diversity and inclusion:

Cognizant is an equal opportunity employer that embraces diversity, champions equity and values inclusion. We are dedicated to nurturing a community where everyone feels heard, accepted and welcome. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws.