Senior Manager, Renewals Representatives EMEA and LATAM

Our Mission

At Palo Alto Networks® everything starts and ends with our mission:

Being the cybersecurity partner of choice, protecting our digital way of life.
Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.

Who We Are

We take our mission of protecting the digital way of life seriously. We are relentless in protecting our customers and we believe that the unique ideas of every member of our team contributes to our collective success. Our values were crowdsourced by employees and are brought to life through each of us everyday - from disruptive innovation and collaboration, to execution. From showing up for each other with integrity to creating an environment where we all feel included.

As a member of our team, you will be shaping the future of cybersecurity. We work fast, value ongoing learning, and we respect each employee as a unique individual. Knowing we all have different needs, our development and personal wellbeing programs are designed to give you choice in how you are supported. This includes our FLEXBenefits wellbeing spending account with over 1,000 eligible items selected by employees, our mental and financial health resources, and our personalized learning opportunities - just to name a few!

At Palo Alto Networks, we believe in the power of collaboration and value in-person interactions. This is why our employees generally work full time from our office with flexibility offered where needed. This setup fosters casual conversations, problem-solving, and trusted relationships. Our goal is to create an environment where we all win with precision.

Your Career

As a Senior Manager, within the Renewals Team, your efforts will directly impact the overall strategy and success of a world-leading cybersecurity business. You will collaborate on complex business and technology problems that are top-of-mind for our executives, particularly as those relate to key partnerships having strategic value to the business. You will lead initiatives with stakeholders to formulate mutually beneficial and measurable outcomes for technical and business objectives with strategic partners. You possess a unique blend of business insight, business strategy experience, big-picture thinking, influencing skills and ability to collaborate with a large number of constituents within Palo Alto Networks.

Your Impact

• Oversee the daily renewal operations of assigned direct reports (8–15) and districts/regions within EMEAL.
• Develop an account management strategy and outreach plan that fosters positive customer engagement, supports long-term success, and drives account growth.
• Ensure a high level of team engagement to facilitate timely customer account renewals.
• Take full accountability for the team's success, developing it into a highly motivated and professional unit.
• Motivate direct reports to drive pipeline development and revenue growth through renewal sales efforts, leveraging the ecosystem and key stakeholders.
• Provide accurate forecasting to leadership, delivering committed targets on a weekly, monthly, and quarterly basis to Directors and VPs.
• Coach and develop team members through bi-weekly one-on-ones, mentoring, and performance management.
• Support and supervise direct reports in closing large deals.
• Evaluate and document team performance based on key metrics and leadership-defined goals.
• Monitor and report weekly outbound renewal efforts to track team performance.
• Collaborate with Sales Leaders to develop strategies that achieve sales targets and uncover high-value opportunities.
• Maintain accurate reporting through Salesforce.com and other tools to ensure visibility into team performance.
• Provide escalation support for renewals within assigned districts and as needed.

Your Experience

• 5 + years of experience in:
  • Managing a team of Renewal Representatives responsible for increasing ARR bookings or similar subscription-focused offerings.
  • Leading teams of 8–15 members across on-site and remote work environments.
  • Hiring, developing, and retaining talent through leadership and performance management.
• Proven track record in change management methodologies and individual coaching/mentorship.
• Strong understanding of SaaS/subscription-based renewal models, applications, and sales techniques.
• Experience with channel/partner sales models, renewals, and upsell strategies.
• Demonstrated ability to consistently achieve renewal and sales team goals through effective leadership.
• Adaptability to quickly learn new technology and adjust to evolving business needs.
• Excellent communication skills with the ability to build and maintain cross-functional relationships.
• Strong organizational and analytical skills, with the capability to manage multiple projects simultaneously.
• Proficiency in Microsoft Excel, Google Suite, and Salesforce.com.

The Team

Our renewals sales operation team members support our renewals account managers and ecosystems to assist in large organization’s migrations to more cybersecurity. They work behind the scenes to make sure that our sales relationships run smoothly, enabling and empowering the teams across the world. It’s a true partnership, one built on building the best cybersecurity solutions for each individual client.

Our Commitment

We’re problem solvers that take risks and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.

We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at accommodations@paloaltonetworks.com.

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.

All your information will be kept confidential according to EEO guidelines.