Customer Service Consultant France & International

Customer Service Consultant France & International

As Virtuagym keeps growing, we are looking for a new team member located in the Netherlands to complement our Customer Success team in EMEA based in Amsterdam. As a Customer Service Consultant for the French and International markets, you will be responsible for creating excellent customer experiences and elevating our client success endeavors to new heights. Will you join us in our quest to create a healthier and happier world? 🌍

What this role looks like

As a Customer Service Consultant for the French and International markets, you will mainly focus on supporting French, and English-speaking European customers. You will be at the forefront of ensuring our client's long-term satisfaction and success. Your primary responsibility involves providing exceptional support, cultivating relationships, and driving growth within our diverse client base. Join us in our mission to create a healthier and happier world.

Some of your key tasks as a Customer Service Consultant

• Investigate and resolve system issues collaboratively with the product department;
• Deliver efficient and effective customer support via email and phone channels;
• Build and nurture customer relationships to enhance retention and loyalty;
• Offer creative solutions, handle objections, and de-escalate challenging client situations;
• Encourage upselling and cross-selling to maximize customer lifetime value;
• Address churn risks, cancellations, and payment-related queries;
• Contribute to departmental process enhancements through feedback and project participation.

Job requirements

What you will bring to the team

• [Hard requirement] Proficiency in written and verbal French (native or near-native level) and good written and verbal skills in English;
• Tech-savvy, a critical and logical thinker;
• Proven problem-solving skills and a knack for finding solutions;
• Structured, and organized, with good time management and attention to detail;
• Great at following instructions and processes;
• Confidence, adaptability, and a positive attitude;
• Prior experience in SaaS/software CS is preferred (this is not a call center position!).

Important note: please do apply if you meet 70%+ of the criteria. At Virtuagym we hire great people, not just resumes. If you can't check off a few requirements but are a fast learner, we’d love to hear from you!

Here’s why you should join Virtuagym!

Benefits:

• 🌎 Remote-friendly: you can work from home or anywhere in the Netherlands whenever you like.
• 🌴 25 paid vacation days per year (based on a full-time contract), with the option to buy extra vacation days when you have used up all 25 days
• 🏡 Pension scheme and a holiday allowance of 8%
• 💻 We provide your home office set-up and hardware and a working-from-home allowance.
• 💪 The Virtuagym Health Program: a monthly contribution towards your gym subscription (Trainmore, Basicfit, Classpass, Onefit etc.), Friends & Family gym discount and free video-on-demand workouts.
• ✈ Work from abroad (within Europe) for up to 12 weeks a year with a maximum of 4 consecutive weeks.
• 💬 Unlimited access to on-demand coaching with psychologists via chat, phone, or video call through the platform OpenUp.

Cultural perks:

• 📈 Many opportunities for personal and professional growth within the company.
• 😎 A fun, healthy, and international work environment made up of over 35+ nationalities.
• 🗣 We believe in a flat hierarchy with room to take ownership: your voice will be truly heard.
• ⚽ Organized Virtuagym sports events throughout the year.
• 🎉 Awesome company events such as New Year's dinners, Summer outings, ski trips, etc.
• 🍹 Weekly Friday drinks and snacks in the office!
• 🐶 Pet-friendly office at the Amsterdam canals. Bring your pup to work day!

About Virtuagym

Virtuagym is a leading and fast-growing innovator in the digital health and fitness domain, offering a Software as a Service solution and multiple native apps to users worldwide. We offer coaching and management solutions for trainers, studios, clubs and corporate wellness, all with the vision to make the world a healthier and happier place.

Virtuagym is an ambitious, passionate and multicultural team of talented people who want to create a healthier world for all. We believe in teamwork, challenging each other, being bold and adventurous, working lean, taking care of each other and sharing success. As a scale-up, we embrace our diversity, international character and our flat hierarchy that promotes great freedom, taking ownership and making a true impact. Our talented staff of 175+ employees are based out of two locations: Amsterdam, NL, and Medellin, CO.

Every day with us will be an opportunity to cultivate and evolve your personal and professional skills, as well as to make a significant impact on a global scale. At Virtuagym everyone can grow, whatever background you bring with you. We are not just colleagues, we are friends, willing to help and support each other. By joining us, you become a part of a joyful and energetic team.