System Engineer

System Engineer Opportunity at Software Improvement Group

Who we are

Software Improvement Group (SIG) is a leader in AI and traditional software quality assurance. We empower 400+ clients worldwide to drive IT business success with the help of our SaaS platform and expert consultants. Sigrid® - our software excellence platform - analyzes your code quality against the world’s largest database of over 200 billion lines of code and intelligently recommends the most crucial initiatives for your organization. Sigrid, together with our consultants, and nearly 25 years of industry-leading research, position SIG as the foremost authority on software excellence. We tackle complex IT challenges within M&A, AI assurance, cybersecurity, and much more. SIG was founded in 2000 and has offices in New York, Copenhagen, Brussels, and Frankfurt, and is headquartered in Amsterdam.

How we work

As a member of the IT Support team, you will automate the provisioning of Apple devices. Additionally, you will be on call with internal customers for direct support. Typically, your work will consist of:

• Providing outstanding support in a very customer-focused environment
• Documentation of best practices and troubleshooting steps
• Adding contribution to feature implementation and problem-solving
• Improving security awareness and giving training to employees on best practice

Where you come in

• The IT Support Specialist oversees the IT applications for the business activities of SIG
• Monitoring user access to the internal network and usage of services
• On- and Off-boarding employees providing application support and instructions
• Deploying and supporting Apple devices.
• Administrating Cloud IDPs like Microsoft 365, Google Workspace

Activities

• Gain SIG expertise and learn all about SIG offerings
• Share knowledge with your colleagues / coach them / act as a sparring partner
• Handle and process customer ticket requests, document client-related or internal processes
• Contribute to the automation of processes
• Manage user access to specific applications

What's in it for you?

You will receive rigorous training in SIG propriety toolsets and methodologies. We will help you achieve your goals through continuous professional development and regular career progression sessions.

Job requirements

Requirements

Personal skill set:

• Highly motivated and very customer-oriented mindset;
• Enthusiastic about Apple’s macOS and iOS platforms;
• Strong focus on IT automation and team collaboration;
• Clear documentation of known troubleshooting steps;
• 3 to 5 years of experience as an IT Support Engineer;

Technical skill set:

• Highly experienced in Microsoft 365 administration;
• Highly experienced in Jamf Pro Cloud administration;
• Highly experienced in scripting languages: Zsh, Bash, Python;
• Highly experienced in macOS and iOS troubleshooting;
• General knowledge in 802.1X Enterprise WiFi authentication;
• General knowledge in Slack, Confluence, and Zoom administration;
• General knowledge in Apple Business Manager and AutoPKG;
• Jamf Pro certification 200, 300 or similar macOS certification is required;
• Jamf Protect experience desired;