Process Owner - Check out & Payments

Process Owner – Check out and Payments

Our Store Process Improvement department is looking for a new senior member to join efforts on further optimizing Actions store check-out related processes and systems.

Do you:

• enjoy bringing concepts and ideas to life?
• want to play a role in shaping Action’s customers experience?
• want to be co-responsible for optimal store processes in almost 3000 stores throughout Europe?
• have the drive to optimize the work of our 70,000+ store employees?
• have significant experience in the area of Checkout & Payments / Financial Services?

Then keep reading!

This is your daily Action

The Process Owner Check-out & payment is internationally responsible for all the processes related to customer check-out & payment and cash management. In this role you report directly to the manager Store Process Improvement and your focus lies on:

• defining the strategic direction/roadmap of the check-out and payment processes across all Action stores Europewide
• owning and managing the in-store cash handling processes
• identifying and delivering improvements on the existing ways of working and ensure that the right systems and applications are in place to support the processes
• executing business reviews with relevant business partners
• driving and delivering key projects and initiatives in this area

The role is also acting as the linking pin between the country teams and the central departments ensuring a smooth day-to-day store operation while achieving Store Operations KPIs.

There is a lot to be done and this is a great position to show what you can do: take the opportunity to think strategically, bring ideas to life, influence the way of working globally and create the roadmap for Actions’ ever-growing range of stores and countries.

Meet your team

Our Store Process Improvement department is part of the Store Operations team, and responsible for the operating model of all Action stores across Europe. Action’s ambitious growth plan provides great opportunities on re-imagining how our stores operate, and developing a roadmap to further digitize store processes. The department is currently comprised of 4 sub-teams, focusing on technology-driven improvements as well as smooth daily store operation.

These teams are collaborating closely with other departments (e.g. Commercial, Supply Chain, Finance, IT, HR) as well as the country teams in order to achieve its targets.

Curious about your new team members? Panagiotis Prilis, Rudy Bruil, Germen Schuiling, Sverre Klarenbeek, Gina Karssen and Aldwin Nijeboer can’t wait to work with you!

This is you:

As a Process Owner you have a no-nonsense mentality, you are pragmatic, optimistic and result-driven. You are used to comprehend and assess complex processes and workflows to identify improvement areas. Besides, you have strong communication skills across all levels. You see yourself as a self-starter with an autonomous way of working. Meanwhile, you are always customer orientated and able to handle cultural differences.

Further you have a(n);

• MSc in Business Administration. MBA would be a plus
• Minimum of 10 years of experience, out of which at least 5 years in check out & payment and/or retail cash management related processes
• Industry knowledge on current check out and payment systems and solutions
• Understanding of the dynamics of cash in a corporate retail environment
• Proven track record in managing large projects
• Six Sigma certification is preferred
• Fluency in English (speaking and writing). Any other European languages is a plus

What we offer:

• Indefinite contract and full-time basis dedication with flexibility to remote work.
• Annual bonus between 7.5% - 15% / Annual bonuses on personal and/or business objectives
• 24 paid vacation days and the possibility to purchase 5 extra days (based on full-time employment)
• A company car or travel allowance
• A company laptop and mobile phone
• The option to participate within a collective health insurance scheme
• 15% staff discount in all Dutch Action stores
• Extensive education and training at our own Action Academy with opportunities to grow

How we contribute to society

If you only know Action from the stores, a world will open up for you when you join us. For example, we are working hard behind the scenes to make a positive impact on society and the environment. Did you know, for example, that we sponsor more than 2,000 children worldwide who are growing up in an SOS Children’s Village? That our team reflects the diversity of our customers, including 124 nationalities? That we already source 70% of our wood products and 86% of our cotton sustainably? And that only energy-efficient LED lighting is used in more than half of our stores? Yes, that is also Action. Curious about what other initiatives we’re facilitating? Join our team and find out for yourself.