Superguide

Ready to Get Shit Done?

Make Life Easy for our users by providing them the best support through online tickets and phone calls, the smoothest onboarding and the safest banking experience. Up for the task?

Take ownership

Have a user-centric approach in dealing with user journey and Get Shit Done everyday by taking ownership of:

• Support: Identify and assess users' needs to provide accurate, valid and complete information by using the right methods and tools
• KYC: Onboard new users fast and efficient
• Compliance: Spot fraud indicators & collaborate with 2nd line teams
• Payments: Analyze and take ownership of payments dispute cases & investigations

This challenge is perfect for you if

• You're a near-native English and Dutch speaker.
• You can listen, investigate and pinpoint the source of the problem. Then fix it!
• You're a master at using the written word, emojis and gifs to make our users happy
• You love to interpret patterns and data
• You take challenges heads on, you're quick to adapt and can multitask
• You're available to cover morning and evening shifts during weekdays and weekends (occasionally), and about 2-3 night shifts (22:00 to 06:00) per month

Your space to perform

We give you the space and the tools you need to succeed 💪🏼

🤟 Join forces with great colleagues across the globe to revolutionize banking

🌟 Make lasting impact by working on complex & exciting challenges

📚 Accelerate your career growth with bunq Academy and learning budgets

﹩ A competitive base gross salary €3,009

🎯 Bonus potential based on the impact you make

💸 Monthly contributions to your phone and internet bills

💻 A Macbook to keep with you while you're with us

👩‍💻 Working hybrid (office presence is only requested Monday to Friday on day shifts) & earn Digital Nomad perks over time

🚌 Travel expenses are covered whether you come walking or by bike, bus or car (though we prefer green choices 🌳)

🍪 Lunch and dinner at the office, vegan options included

🚴‍♀️ Stay fit & healthy with a massive discount with OneFit

⚕️ bunq Pension - monthly contribution with BrightPensioen's individual plan with long-term benefits

🍻 Friday drinks, team events, and other celebrations - bunq style!