CRM Business Analyst

Do you want to be part of one of the largest CRM implementations? Do you have CRM in your DNA? Do you know how to combine improving the user experience and harmonizing CRM processes simultaneously? Would you like to work on bank-wide CRM projects? If so, we might be a perfect match! 😊

Your job

As a CRM Business Analyst, you will play an essential role in implementing our bank-wide CRM platform Microsoft Dynamics (MSD) at ABN AMRO. You will work closely with end-users, PO’s, DevOps teams, and teams in our end-to-end chain to get the job done. The role of business developer in our Grid is a broad function with products, processes, and consultancy elements. You identify the business needs and make the translation to system requirements. Together with the team, you find the best way to meet these needs. You are also on the lookout for new capabilities that can benefit the bank.

Working environment

The CRM Grid aims to create a CRM platform as a fundamental and essential enabler to secure a continuously evolving, future-proof ABN AMRO service model. The core purpose is to create an awesome customer and employee experience across all channels through optimal use of data and by providing relevant customer insights. We work with a team of ambitious colleagues (Business and IT) who share a passion for CRM and use Microsoft Dynamics 365 as our core CRM platform.

Your profile

You are an energetic person who searches for a job that combines thinking and doing in one role. We ask you for precision, creativity, empathy, and broad knowledge of CRM. With these competencies, you create the best environment for our business and the customer. You present your ideas convincingly and concisely with impact. You also know how to manage your stakeholders, and with your social skills, you quickly obtain insight into the various interests within an organization.

Do you think you fit in with us? Check your profile:

• Academic level of working and thinking (HBO/WO)
• Experience as a business developer or consultant
• Understanding of CRM, customer journeys, and/or MSD365
• Experience working in a DevOps environment
• Able to speak in both Dutch and English languages

We are offering

The gross monthly salary displayed above is based on a 36-hour work week, including vacation pay and benefit budget. The Benefit Budget is 11% of your salary. The Benefit Budget allows you to acquire additional employment benefits. Five weeks of vacation per year. You have the option to purchase an additional four weeks per year. Personal development Budget of € 1,000 per year, which you can accumulate up to € 3,000. Possibility to work from home (in consultation with your team and depending on your position). An annual public transport pass with free public transportation throughout the Netherlands. An excellent pension scheme.

Equal opportunities for all

The success of our organisation depends on the quality of our people and the ideas that they have. Truly surprising insights and innovative solutions for our clients result from an interplay of cultures, knowledge, and experience. Diversity is therefore extremely important to our organisation. To ensure that everyone at ABN AMRO can develop their talents, we encourage an inclusive culture in which all colleagues feel engaged and appreciated.

For more information, contact Pepijn Brinkhoff, 0655957774, Pepijn.brinkhoff@nl.abnamro.com. We want to meet you!