Account Manager

About Agoda

Agoda is an online travel booking platform for accommodations, flights, and more. We build and deploy cutting-edge technology that connects travelers with a global network of 4.7M hotels and holiday properties worldwide, plus flights, activities, and more. Our 7,100+ employees representing 95+ nationalities in 27 markets foster a work environment rich in diversity, creativity, and collaboration. We innovate through a culture of experimentation and ownership, enhancing the ability for our customers to experience the world.

Our Purpose - Bridging the World Through Travel

We believe travel allows people to enjoy, learn and experience more of the amazing world we live in. It brings individuals and cultures closer together, fostering empathy, understanding, and happiness. We are a skillful, driven and diverse team from across the globe, united by a passion to make an impact. Harnessing our innovative technologies and strong partnerships, we aim to make travel easy and rewarding for everyone.

The Supply team is composed of creative entrepreneurs who develop solutions for Agoda’s accommodation partners and promote Agoda’s top and bottom-line growth. We design tailored business and product solutions with our partners and help them generate measurable value. Members of our team are empowered and supported to grow their market(s) or accounts. We develop win-win relationships and leverage Agoda’s unique accommodations portfolio and tech solutions to give our partners the advantages they seek. Utilizing our strong brand and resources, we roll out new products to increase the visibility of Agoda, introduce more travelers to our great products and services, and deliver significant revenues to the overall business.

The Opportunity

As an Account Manager, your key objective will be to help expand Agoda’s accommodation inventory supply through new partner acquisition. You will support the expansion of Agoda’s network of hotel partnerships through building, establishing, and maintaining account relationships. Ideally, you should be experienced in the hotel industry and/or travel industry, especially online travel. The Account Manager leverages their experience in procurement, e-commerce, revenue management, and the hotel/travel/hospitality industry, generally, to manage Agoda’s hotel market and market partnership-related functions.

In this Role, you’ll get to:

• Pitch, secure and build new hotel partnerships to expand our portfolio and market footprint.
• Effectively communicate the value proposition and benefits of partnering with Agoda to hotel owners and management.
• Prepare and deliver compelling presentations to showcase the advantages of our services.
• Conduct negotiations with potential hotel partners to secure competitive pricing & favorable terms and agreements.
• Maximize Agoda’s accommodation availability, content competitiveness, and business growth for existing hotel partners based on data.
• Research and troubleshoot rate, availability & support-related issues preventing hotels from maximizing booking performance; e.g., problems with connectivity, rate mapping, extranet management, etc.
• Work closely with internal teams such as operations to ensure successful onboarding of new hotel partners.
• Formulate project ideas, determine where opportunity exists, and implement new approaches in a data-driven environment.
• Use out-of-the-box thinking to develop and implement solutions to unique challenges.

What you’ll Need to Succeed:

• Bachelor’s degree or equivalent in any relevant field.
• 2-3 years of proven track record in sales, business development.
• Deep understanding of the OTA industry preferred, but not necessary.
• Driven and “Go getter” attitude in acquiring & negotiating with hotel partners and finding win-win situations.
• Success in acquiring, mentoring & building long-term customer relationships.
• Ability to creatively “think on the fly” when negotiating with hotel partners.
• Ability to adapt well and is energized by change.
• Be a team player with a professional “get it done” attitude and work ethic.
• Strong prioritization and planning skills, Curiosity, and an experimentation mindset.
• Strong strategic and data analysis skills.
• Proficiency in Microsoft Word, Excel, Outlook, and PowerPoint.
• Strong interpersonal skills & ability to influence external/internal stakeholders.
• Proficiency in English.
• Capacity to travel up to 50% of the time.

Equal Opportunity Employer

At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunities regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.

We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file.

To all recruitment agencies: Agoda does not accept third-party resumes. Please do not send resumes to our jobs alias, Agoda employees, or any other organization location. Agoda is not responsible for any fees related to unsolicited resumes.