Service Sales Consultant

Are you looking to develop your career and satisfy your ambitions at a company where you can aspire to new heights, enjoy personal growth, and thrive on achievement? We are seeking a Service Sales Consultant to join our Sales team to support the anticipated growth and future success of the Vanderlande Airport and Parcel business. We are a market-leading, global partner for future-proof logistic process automation. Our company specializes in Airport, Warehousing, and Parcel solutions. We offer an extensive portfolio of integrated automation solutions, including innovative systems, intelligent software, and life-cycle services, ensuring fast, reliable, and efficient automation technology.

Department and position

Lifecycle services account for around 30% of our business volume and play an important role within Vanderlande. Our service organization consists of more than 2000 employees worldwide who work together every day to ensure that all our customers worldwide can improve their business.

Our Service Excellence department, which acts within our Customer Center, focuses on the Lifecycle Service development of the Airports & Parcel segments throughout the region; Europe, the Middle East, and Latin America, and has a supporting function to other Customer Centers globally. Our department covers multiple disciplines such as Asset & Logistics Management, IT & Digital, and Sales Concepting & Engineering.

To support our anticipated growth and future success, we are seeking a Service Sales Consultant to strengthen our sales team. In this position, you are responsible for advising and informing customers in a clear and concise manner on how our service proposition can support their current and future operations. This requires an in-depth understanding of our Service Proposition and the ability to identify how it can be tailored to fit our customers' requirements.

During service sales trajectories, you will lead customer discussions and coach the sales team towards a winning service concept that strikes a balance between performance, cost, and risk. You will guide the team in using best practices and service proposition standards. Furthermore, you will work closely with other departments (Sales, Service Management, and Service Solution Management) to continuously update and improve service offerings, considering all relevant business aspects. This is of key importance as we believe understanding our customers and delivering the right solutions is crucial to maintaining our market-leading position for airports and further building our position in the parcel market. Services play a vital role here, as our service teams are key for customer intimacy. Our service offerings range from support services, where we provide on-demand (remote) support and professional assistance, to performance-driven services, where we establish KPI-based service contracts focusing on guaranteed results and predictable operations. In this position, you will focus on Operation, Maintenance, and IT-related lifecycle services for our Baggage (Airports) and Material Handling Systems (Parcel).

Profile Description:

• You have a technical or logistics education, at least Bachelor level, with a minimum of 3 years of working experience, preferably in a commercial and service-related role.
• You are a good communicator who can develop long-term relationships and/or networks.
• You possess strong listening skills to understand and address customer needs effectively.
• Commercially savvy, understanding and able to manage risks, with a drive to identify and pursue opportunities.
• You have good communication skills in English (verbal and written).
• Be flexible in working with different cultures and business maturity levels.
• Take ownership and responsibility for your work.
• Be analytical and you are encouraged to provide solicited and unsolicited advice.
• This is a full-time job, and we expect that you are willing to travel internationally (up to 5-10% of your time).

Our company

Vanderlande is a market-leading, global partner for future-proof logistic process automation in the warehousing, airports, and parcel sectors. Its extensive portfolio of integrated solutions – innovative systems, intelligent software, and life-cycle services – results in the realisation of fast, reliable and efficient automation technology. Established in 1949, Vanderlande has more than 9,000 employees, all committed to moving its customers’ businesses forward at diverse locations on every continent. With a turnover of 2.2 billion euros, it has established a worldwide reputation over the past seven decades as a global partner for future-proof logistic process automation.

What we offer

In the challenging and responsible position, you will have the chance to make a significant contribution to industry-leading projects and be connected to our dedicated people and customers. We offer a position in an informal, international, and professional working environment with a lot of scope for personal development. By joining our profitable and growing company you will be able to reach your goals and focus on your future.

• On top of your fixed salary you’ll receive the following secondary benefits:
• • 40 vacation days (20 statutory days and a flexible budget worth 20 days).
  • Flexible working hours.
  • A hybrid workplace (40% working from home and 60% in the office).
  • A Health & Wellbeing budget worth €300,- per calendar year.
  • Commuting allowance, including full reimbursement of travel by public transport.
  • Working from home allowance.
  • Collective pension scheme and discount on additional health insurance.
  • On-site company health centres with a gym, physiotherapists, and occupational therapists.
  • Vanderlande Academy and training facilities to boost your skills.
  • A variety in Vanderlande Network communities and initiatives.
  • And a great company restaurant and coffee bar with barista.

Your application

If the role of Service Sales Consultant appeals to you, then please apply now by completing the application form, and uploading your CV and covering letter.

Diversity & Inclusion

Vanderlande is an equal opportunity/affirmative action employer. Qualified applicants will be considered without regards to race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability status.