IT Support Specialist Europe

As IT Support Specialist, you will be part of the Regional IT team, which is located in Amsterdam. You will be working in an international environment. As our business continues to grow, we are in the need for an IT Support Specialist to better support our region. Reporting to the Manager IT in US, you will play an integral part to the delivery of IT support in Europe. 🌍

Tasks and Duties:

• Installing and configuring computer hardware, software, systems, networks, printers, and scanners
• Maintaining FedEx standard hardware.
• Responding in a timely manner to service issues and requests.
• Providing technical support across the company (this may be in person or over the phone)
• Repairing and replacing equipment as necessary
• Testing new technology
• Support IT projects specialist during Office Expansion/relocation in offices/warehouses, collaborating with IT team members within FedEx globally, including US Counterparts.
• Responsible for making sure that the FedEx TN network IT infrastructure and associated systems are installed correctly based on FedEx standards.
• Responsible for maintaining and writing IT infrastructure documentation for each office. Keeping IT audits on site and reporting back to the IT Manager.
• Take appropriate action if violations of IT Compliance are found.
• Support IT project specialist for handling purchase requests through FedEx order system.
• Consults with other IT professionals to evaluate and continually improve IT processes
• Familiar with Service Now PDSM Incident and Service request record processing, or similar ITIL support systems.
• Monitoring and Responding in a timely manner to Global service support and incident record queues.

Job Requirements:

• Bachelor level in Information technology, Business, or related field or equivalent experience
• Three (3) years of technical support experience in a corporate environment
• Excellent customer service skills.
• Exceptional professionalism, communication, and interpersonal skills
• Maintains an unimpeachable reputation among peers and customers.
• Strong analytical troubleshooting abilities
• Understands the proper custodianship of confidential information that the incumbent may be exposed to in the course of their duties.
• Acute attention to accuracy and detail
• Exemplifies a high degree of technical skills and abilities supporting network topologies, handheld technologies, Microsoft Office applications, audiovisual implementations, Microsoft Windows operating systems and platforms e.g., SCCM and Intune environments, supports multiple domains.
• A willingness to deal with operational and routine tasks as well as ad-hoc project work
• Cultural sensitivity/awareness – ability to deliver consistent messages regardless of the audience
• Ability to work independently with minimal supervision
• Calmness, discretion, and confidentiality.
• Pragmatism and common-sense
• Strong organizational, planning, prioritizing, and problem-solving skills.
• The ability to get things done on time.
• A strong work ethic, with a flexible approach to working hours.
• English Language – verbal/written – Fluent