Logistics Coordinator

Logistics Coordinator

G4S are seeking enthusiastic people with a caring disposition to join our team at University College Hospital London. As a Logistics Coordinator you will ensure the effective and efficient day-to-day operation within the Patient Transport Service by coordinating the distribution of patient journeys with care and respect.

So, are you a proactive individual that has a passion for Logistics? Do you have experience in patient transport services or logistics? Are you looking for a challenging but rewarding role that could be a great stepping stone in your career? Then this position could be for you.

What's involved:

• Understand patient mobility, special needs, and staff rosters to allocate appropriate resources effectively.
• Manage time-efficient routes on a daily basis, making effective use of resources in order to meet patient requirements.
• Deal with all routine routes in a timely manner so that an appropriate response is provided.
• Liaise with the management team to identify any potential problems.
• Treat all callers with respect, courtesy, and cordiality, whilst obtaining relevant accurate information quickly.
• Coordinate Ambulance Care Assistants and Emergency Medical Technicians and liaise with customers to ensure an excellent service is offered and delivered.
• To ensure utilisation is managed to the highest levels whilst managing costs to the KPIs set.
• Continual analysis of data and functions to recommend business best practice.
• Support all administration for holidays, sickness, and overtime escalating to HR where required.
• Administration and record-keeping is kept to a high standard.
• Responsible to report all vehicles are repaired and roadworthy for hire.
• Promotes a high level of morale, ensuring the team remain customer focussed maintaining integrity at all times.
• Teams are engaged and fully understand the business goals and objectives.
• Ensure the contracted service is delivered on a timely basis to the required standard in line with policies and procedures.
• Organise and allocate resources to optimise service delivery.
• Provide support and advice to Ambulance Care Assistants and Emergency Medical Technicians.
• Assist in the planning of the shift rosters, ensuring relevant cover throughout the year.
• Deal with any and all matters which arise as the first point of contact.
• Follow all appropriate safety procedures and report any potential hazards or possible misuse of the service to the Team Leader.
• Carry out any other duties relevant to the role as directed by your Team Leader.
• To accurately record and update all call information on the appropriate electronic systems in accordance with the Data Protection Act (this includes bespoke IT systems and Microsoft systems such as Excel, Word & CRM).
• Operates within the equality and diversity framework at all times.
• Participates in bi-annual Employee Development Review (EDR).
• Follow G4S policies and procedures at all times, adhering to legislation and best practice.
• Actively participates in training as identified in conjunction with Line Manager.

The Ideal Candidate:

Essential Criteria:

• Previous Call Centre experience, either inbound or outbound.
• Excellent Customer Service Skills, with a caring attitude towards patients and an outgoing friendly manner.
• Ability to show empathy and respect.
• Excellent communicative and problem-solving skills with strong time management ability.
• I.T. Literate (i.e., Microsoft Office Suite).
• Able to deal with multiple tasks and prioritise, keeping an eye for detail.
• Able to work on own initiative and proactively as well as effectively as part of a team.
• Ability to remain calm and professional at all times.

Desirable Skills:

• Knowledge of Patient Transport Services and patient mobility preferably inline with G4S criteria.
• Experience of working in a confidential environment.
• Full Driving Licence.

Benefits:

• Company pension scheme with employer contributions
• G4S Life Assurance Scheme
• Subsidised healthcare plan
• Charity work- Match-IT and Payroll Giving
• Employee Assistance Programme Scheme (Confidential Counselling Services, 24/7 support specialising in health and medical topics)
• Refer A Friend Scheme
• Discounts on high street shops and brands including several leading high street brands, retailers, and travel suppliers

This role requires the ability to work with vulnerable, frail people, with the need for medical treatment at hospitals in a caring and compassionate way. Because we are dealing with the vulnerable in a patient care environment, a full enhanced DBS check is required.

Safety is of paramount importance and the post holder must ensure that safe systems of work are followed without compromise. The post holder needs to be committed to maintaining high standards of customer care and service delivery that will include the responsibility of adequate safeguarding and prevent training and awareness and an understanding of reporting concerns to the line manager.