Service Delivery Governance Manager

Join us as a Service Delivery Governance Manager at Barclays, to support the Risk Function in delivering its objective of safeguarding the bank's financial and operational stability by proactively identifying, assessing, mitigating, and monitoring risks across various business units and activities.

To be successful as a Service Delivery Governance Manager you should have experience with:

• Third Party Experience.
• Strong Analytical Experience.
• Stakeholder Management.

Some other highly valued skills may include:

Service or Supplier Management.

You may be assessed on key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen, strategic thinking and digital and technology, as well as job-specific technical skills.

Purpose of the role: To monitor existing Barclays supplier relationships and operations to mitigate risk to the Bank and our customers.

• Management of existing Barclays suppliers relationships by developing Management Information (MI) that meets the needs of the bank and complies with quality and control standards.
• Development of service level agreements to guide service delivery aligned to time efficiency and support the monitoring of service performance.
• Collaboration with various stakeholder groups to align services to the clients’ needs and the banks objectives.
• Development and execution of service improvement initiatives that improve service efficiency and competitive advantage in the marketplace.

• Consult on complex issues; providing advice to People Leaders to support the resolution of escalated issues.
• Identify ways to mitigate risk and developing new policies/procedures in support of the control and governance agenda.
• Take ownership for managing risk and strengthening controls in relation to the work done.
• Perform work that is closely related to that of other areas, which requires understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function.
• Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategy.
• Engage in complex analysis of data from multiple sources of information, internal and external sources such as procedures and practices to solve problems creatively and effectively.
• Communicate complex information. 'Complex' information could include sensitive information or information that is difficult to communicate because of its content or its audience.
• Influence or convince stakeholders to achieve outcomes.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.